Hitch Service Pro: Tow Packages & Customer Care

U-Haul; Fort Atkinson (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance & prescriptions (if)

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul is seeking a Hitch Service Technician for our Fort Atkinson location to service customer vehicles with hitch packages and related towing equipment. You will assess customer needs, explain options, and install the appropriate tow package with attention to safety and quality.

The role emphasizes hands-on work, customer service excellence, and ongoing training through U-Haul University. A valid driver’s license and basic wiring/tools experience help you hit the ground running.

Qualifications

• Must have a valid driver’s license and be able to maintain a good driving record.
• Basic wiring experience and familiarity with hand/power tools are required.

Responsibilities

• Explain and select the appropriate towing packages for customers.
• Install the chosen tow package on customer vehicles.
• Provide exceptional customer service and support to customers.
• Perform other duties as assigned.
• Engage in ongoing U-Haul education through U-Haul University.

Skills

Valid driver's license

Education

High School Diploma or equivalent

Tools

Basic wiring

Hand tools

Power tools

Job description

U-Haul is seeking a Hitch Service Technician for our Fort Atkinson location to service customer vehicles with hitch packages and related towing equipment. You will assess customer needs, explain options, and install the appropriate tow package with attention to safety and quality.

The role emphasizes hands-on work, customer service excellence, and ongoing training through U-Haul University. A valid driver’s license and basic wiring/tools experience help you hit the ground running.