Hitch Ops Specialist: Retail, Inventory & Reservations

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

Fitness gym (Midtown Phoenix)

CVS Virtual Care

24-Hour Nurse Line

Wellness program

Mindset app reimbursement

Pet Insurance

Tuition Reimbursement

U-Haul University courses

401(k) savings plan

ESOP

Life insurance

Disability insurance

Legal program

Identity theft protection

Financial wellness program

Paid holidays and vacation

EAP

Discounts on plans and services

Community involvement

Mothers Program (paid maternity leave)

Job summary

U-Haul International, Inc. in Phoenix, AZ is seeking a Hitch Program Operations Specialist to manage established operational processes and improve the Hitch & Towing Accessories Program.

You will support retail merchandising, stocking levels, reservation platforms, pricing implementation, and field communications to enhance product availability and customer experience. Working with cross-functional teams, you will identify opportunities, recommend solutions, and measure results.

Qualifications

• Experience in retail operations, merchandising, inventory management, or related operational support.
• Strong analytical and organizational skills; proficiency with Microsoft Excel and interpreting reports.
• Ability to create planograms and supporting documentation; familiarity with Visio or comparable tools preferred.
• Clear written and verbal communication; ability to coordinate projects across departments and manage competing priorities.
• Attention to detail in pricing, inventory, and product information; demonstrated initiative, sound judgment, and independent problem-solving.
• Knowledge of U-Haul’s Hitch & Towing Accessories Program and ability to learn proprietary systems preferred.

Responsibilities

• Oversee ongoing operational work and lead improvement projects as directed by the Program Manager.
• Manage Retail Merchandising and Gondola operations including planograms and displays.
• Maintain stocking levels and coordinate with Inventory and Purchasing on shortages or adjustments.
• Review reservation platforms for accuracy and usability; document obstacles and opportunities.
• Support pricing changes, verify pricing accuracy across systems, and assist with vendor price updates.
• Provide field guidance on product, stocking, merchandising, and program procedures.
• Monitor performance reports, track initiatives, and report progress to the Program Manager.

Skills

Retail ops

Merchandising

Inventory mgmt

Excel

Visio

Communication

Pricing accuracy

Problem solving

Proprietary systems

Team coordination

Tools

Microsoft Excel

Visio

Job description

U-Haul International, Inc. in Phoenix, AZ is seeking a Hitch Program Operations Specialist to manage established operational processes and improve the Hitch & Towing Accessories Program.

You will support retail merchandising, stocking levels, reservation platforms, pricing implementation, and field communications to enhance product availability and customer experience. Working with cross-functional teams, you will identify opportunities, recommend solutions, and measure results.