Hitch Program Operations Specialist

U-Haul; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

U-Haul is seeking a team-oriented merchandising specialist at our Phoenix location. You will manage product displays, planograms, and signage to optimize accessory sales while coordinating with Purchasing and Inventory teams.

This role emphasizes data-driven decisions and cross-functional collaboration. Responsibilities include ongoing operations, periodic improvement projects, and maintaining hitch and towing accessory stock levels.

Qualifications

• Prior experience in merchandising or inventory management preferred.
• Strong communication and teamwork skills required.
• Ability to analyze sales trends and adjust displays accordingly.

Responsibilities

• Ongoing operational work and periodic improvement projects coordinated with the Program Manager.
• Merchandising and Hitch Gondola Management: analyze accessory sales, create planograms, set up product displays, and coordinate signage with Art; gather ordering info and coordinate gondola transitions with Purchasing, Inventory, and field teams.
• Inventory and stocking level management for hitch and towing accessories; evaluate field requests using sales history and availability; implement authorized adjustments and coordinate with relevant teams.

Skills

Retail merchandising

Strong communication

Analytical thinking

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 20 E Thomas Rd, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Primary Responsibilities

• Responsibilities include ongoing operational work and periodic improvement projects. Priorities and project timing are established with the Program Manager based on program needs.
• Retail Merchandising and Hitch Gondola Management: Analyze accessory sales and customer purchasing trends to maintain appropriate center product assortments within approved categories. Create and maintain planograms, product displays, and supporting field documentation; coordinate signage and materials with Art. Gather ordering information and coordinate gondola transitions with Purchasing, Inventory, and field teams; track completion. Recommend improvements to product presentation and space utilization; incorporate approved product introductions and discontinuations.
• Inventory and Stocking Level Management: Maintain center hitch and towing accessory stocking levels, including Hitch & Wiring Stocking Levels, within established guidelines. Evaluate field requests using sales history, demand, and availability; implement authorized adjustments and coordinate with