Problem Resolution Representative

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Annual health assessment (Blueprint)

Vacation and time off

401(k) match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Incentive plans

Career advancement

Education assistance

Job summary

Quest Diagnostics Incorporated in Marlborough, MA is seeking a Problem Resolution Representative to support Histology and Cytology testing workflows. You will resolve testing and reporting issues, communicate with clients, and prioritize urgent samples to ensure timely patient results.

The role requires 3 years' AP Support experience, strong data entry and MS Office skills, and a High School Diploma or equivalent.

Qualifications

• 3 years experience in AP Support environment

Responsibilities

• Communicate with and educate clients to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability
• Research, investigate and resolve incoming client faxes/phone calls
• Provide notification of problems or resolutions affecting patient test results
• Resolve and report Name Mismatches with follow-up documentation
• Demonstrate understanding of compliance policies related to test ordering and reporting
• Demonstrate proficiency with SOPs and job duties
• Other duties as assigned

Skills

MS Office

Data entry

Clerical/organizational

Problem solving

Education

High School Diploma or Equivalent

Job description

Problem Resolution Representative - Marlborough, MA, Monday to Friday, 8:00 AM to 5:00 PM

Department: Anatomic Pathology (Histology and Cytology)

Pay range: $25.36 - $27.76 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

• *Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• *Best-in-class well-being programs
• *Annual, no-cost health assessment program Blueprint for Wellness
• *healthyMINDS mental health program
• *Vacation and Health/Flex Time
• *6 Holidays plus 1 "MyDay" off
• *FinFit financial coaching and services
• *401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• *Employee stock purchase plan
• *Life and disability insurance, plus buy-up option
• *Flexible Spending Accounts
• *Annual incentive plans
• *Matching gifts program
• *Education assistance through MyQuest for Education
• *Career advancement opportunities
• *and so much more!

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.

Responsibilities:

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process "Name Mismatches" and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
• Other duties as assigned

Qualifications:

Required WorkExperience:

3years experiencein AP Support environment

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/orstanding.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity

Knowledge:

Functional knowledge of medical terminology

Skills:

• PC skills, including working knowledge of MS Office
• Strong Data Entry skills
• Excellent clerical, organizational, phone and communication skills
• Strong problems solving skills

Education:

• High School Diploma or Equivalent (Required)

70631

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.