Hiring Manager: Sales & Service Team Growth Leader

Roto-Rooter Plumbing and Drain Service; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Benefits

Prescription Drug Card

Paid Vacation

Life Insurance

401K Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter Plumbing and Drain Service in Columbus, OH is seeking a Hiring Manager to lead and growour sales and service team, recruit top talent, and oversee production. You will coach field staff, drive revenue growth in residential and commercial markets, and ensure safety standards on site.

Responsibilities include mentoring teams, following up on leads, expanding preventive maintenance offerings, and analyzing performance to hit monthly goals.

Qualifications

• Experienced hiring manager with a track record of recruiting and developing a solid team of sales and service professionals.
• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment.
• Service industry experience is strongly desired.
• Excellent oral and written communication skills are essential along with a working knowledge of various software programs.

Responsibilities

• Manage, coach and mentor a team of sales and service professionals to provide quality services to our customers.
• Recruit sales and service team using active recruiting methods.
• Ensure monthly manpower goals are met.
• Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets.
• Follow up with customers from leads provided by field service technicians.
• Prevent or handle customer issues.
• Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs in both residential and commercial markets.
• Conduct work-site reviews to ensure safety measures are utilized.
• Monitor your team’s performance standards weekly and meet with sales and service teams to review and determine areas where additional training is needed.
• Accompany service technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements.
• Analyze sales metrics to ensure team members are maximizing each opportunity and achieve their individual sales goals.

Skills

Hiring management

Team development

Recruiting

Communication skills

Organizational skills

Software proficiency

Tools

Microsoft Office

CRM software

Job description

Roto-Rooter Plumbing and Drain Service in Columbus, OH is seeking a Hiring Manager to lead and growour sales and service team, recruit top talent, and oversee production. You will coach field staff, drive revenue growth in residential and commercial markets, and ensure safety standards on site.

Responsibilities include mentoring teams, following up on leads, expanding preventive maintenance offerings, and analyzing performance to hit monthly goals.