Hiring for Sr Veeva RIMS Consultant – L3 Support

Aroha Technologies, Inc; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Aroha Technologies, Inc in Foster City, CA / Raleigh, NC / Remote is seeking a Sr Veeva Vault RIM Consultant to lead platform administration, L3 support, release management, and regulatory compliance across Veeva Vault RIM applications including Submissions, Registrations, Content, and SafetyDocs.

The ideal candidate will configure Vault objects, manage data relationships, oversee RIAs and platform upgrades, and ensure GxP validation and ITIL-aligned processes while guiding cross-functional

Qualifications

• 7+ years hands-on experience with Veeva Vault RIM including Submissions, Registrations, Content, and SafetyDocs.
• Strong Vault administration, configuration, workflows, and security expertise.
• Expertise in L3 support, incident management, RCA, release management, and RIA.
• Solid understanding of regulatory processes, GxP, CSV/CSA, and change control.
• Experience with ITIL-based Incident, Problem, and Change Management.
• Excellent communication, analytical, and stakeholder-management skills.

Responsibilities

• Provide L3 technical support, troubleshoot complex issues, and perform RCA.
• Configure and manage Vault objects, fields, workflows, document lifecycles, security, and data relationships.
• Lead Release Impact Assessments (RIA), platform upgrades, releases, and change control activities.
• Support regulatory processes, including submissions, registrations, commitments, and archival.
• Ensure compliance with GxP, CSV/CSA, validation, audit-readiness, and ITIL processes.
• Manage data quality, migrations, integrations, reports, dashboards, and platform performance.
• Serve as the primary technical SME, guiding cross-functional teams with best practices.

Skills

Veeva Vault RIM

L3 support

Release management

Regulatory compliance

ITIL processes

Stakeholder management

Data migrations

Tools

Jira

Azure DevOps

SQL

XML

APIs

Job description

Job Title

Sr Veeva RIMS Consultant L3 Support

Location

Foster City, CA / Raleigh, NC / Remote

Employment Type

Full-Time (FTE)

Experience

11+ Years Overall, with 7+ Years in Veeva Vault RIM

Job Summary

We are seeking an experienced Veeva Vault RIM Consultant to lead platform administration, L3 support, release management, and regulatory compliance across Veeva Vault RIM applications, including Submissions, Registrations, Content, and SafetyDocs. The ideal candidate will have strong expertise in platform configuration, troubleshooting, change management, and GxP-validated environments.

Key Responsibilities

• Provide L3 technical support, troubleshoot complex issues, and perform root cause analysis (RCA).
• Configure and manage Vault objects, fields, workflows, document lifecycles, security, and data relationships.
• Lead Release Impact Assessments (RIA), platform upgrades, general releases, and change control activities.
• Support regulatory processes, including submissions, registrations, commitments, correspondence, and archival.
• Ensure compliance with GxP, CSV/CSA, validation, audit-readiness, and ITIL processes.
• Manage data quality, migrations, integrations, reports, dashboards, and platform performance.
• Serve as the primary technical SME, providing governance, best practices, and guidance to cross-functional teams.

Required Skills

• 7+ years of hands-on experience with Veeva Vault RIM, including Submissions, Registrations, Content, and SafetyDocs.
• Strong experience in Vault administration, configuration, workflows, and security.
• Expertise in L3 support, incident management, RCA, release management, and RIA.
• Strong understanding of regulatory processes, GxP compliance, CSV/CSA, and change control.
• Experience with ITIL-based Incident, Problem, and Change Management.
• Excellent communication, analytical, and stakeholder-management skills.

Good to Have

• Veeva Vault Admin or RIM certifications.
• Exposure to SQL, XML, APIs, and integration troubleshooting.
• Experience with Jira/Azure DevOps and global cross-functional teams.