HIM Specialist: Patient Records & Compliance Pro

Tennessee Oncology; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Tennessee Oncology is seeking a Health Information Management (HIM) Specialist to support high-quality patient care by ensuring accurate, secure health records handling and regulatory compliance. The role emphasizes provider readiness and patient safety across the clinic network.

You will maintain records in the EHR, scan and index documents, process requests, and assist patients with access via the Patient Engagement Portal while upholding confidentiality and privacy at all times.

Qualifications

• High school diploma or GED required.
• Two years of professional office experience preferred.
• Experience in medical records or healthcare setting strongly preferred.
• Strong computer proficiency with EHR systems and Microsoft Office.
• Excellent verbal and written communication skills.
• Demonstrated ability to deliver exceptional customer service.
• Strong organizational skills and keen attention to detail.
• Ability to work productively and effectively in a fast-paced environment.

Responsibilities

• Maintain and manage patient medical records in compliance with state, federal, and organizational standards.
• Accurately scan, import, and organize patient documents within the electronic health record (EHR).
• Collect, prepare, and process paper documents for secure scanning and indexing.
• Prepare charts and gather essential records before patient appointments to support provider readiness.
• Review daily reports to ensure records are complete and accurate; identify missing documentation or needed follow-ups.
• Process requests for health records from authorized parties following HIPAA, state laws, and organizational policies.
• Ensure patient confidentiality and privacy are always maintained.
• Monitor and route incoming and outgoing faxes, ensuring timely delivery and follow-up on transmission issues.
• Assist patients with accessing their health records through the Patient Engagement Portal.
• Support clinical and administrative staff by retrieving, scanning, indexing, and filing health information.
• Collaborate with other HIM Specialists across the organization to ensure consistency and timely information flow.
• Respond promptly to internal and external requests or inquiries using preferred communication methods.
• Provide exceptional customer service in all interactions with providers, staff, patients, and external partners.
• Follow established HIM policies and procedures to ensure consistency and regulatory compliance.
• Participate in departmental quality improvement initiatives and training activities.
• Contribute to additional HIM projects or tasks as assigned by leadership.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

Tennessee Oncology is seeking a Health Information Management (HIM) Specialist to support high-quality patient care by ensuring accurate, secure health records handling and regulatory compliance. The role emphasizes provider readiness and patient safety across the clinic network.

You will maintain records in the EHR, scan and index documents, process requests, and assist patients with access via the Patient Engagement Portal while upholding confidentiality and privacy at all times.