HIM Specialist: Health Records & Patient Access

Tennessee Oncology PLLC; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Tennessee Oncology, a leading cancer care network based in Nashville, seeks a Health Information Management (HIM) Specialist to ensure accurate and secure handling of patient records, supporting provider readiness and regulatory compliance.

You will manage medical records, coordinate with clinics, and assist patients and staff with health information access, while maintaining HIPAA and privacy standards in a busy oncology environment.

Qualifications

• High school diploma or GED required.
• Two years of professional office experience preferred.
• Experience in medical records or a healthcare setting strongly preferred.
• Strong computer proficiency with EHR systems and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Demonstrated ability to deliver exceptional customer service.
• Strong organizational skills and keen attention to detail.
• Ability to work productively and effectively in a fast-paced environment.
• Able to lift 25 pounds.

Responsibilities

• Maintain and manage patient medical records in compliance with state, federal, and organizational standards.
• Accurately scan, import, and organize patient documents within the electronic health record (EHR).
• Collect, prepare, and process paper documents for secure scanning and indexing.
• Prepare charts and gather essential records before patient appointments to support provider readiness.
• Review daily reports to confirm health records are complete and accurate.
• Identify missing documentation or needed follow-ups from external facilities.
• Correct and resend failed outbound faxes as needed.
• Process requests for health records from authorized parties following HIPAA, state laws, and organizational policies.
• Ensure patient confidentiality and privacy are always maintained.
• Monitor and route incoming and outgoing faxes, ensuring timely delivery and appropriate follow-up on transmission issues.
• Assist patients with accessing their health records through the Patient Engagement Portal.
• Support clinical and administrative staff by promptly retrieving, scanning, indexing, and filing necessary health information.
• Collaborate with other HIM Specialists across the organization to ensure consistency, standardization, and timely information flow.
• Respond promptly to internal and external requests or inquiries using preferred communication methods.
• Provide exceptional customer service in all interactions with providers, staff, patients, and external partners.
• Serve as a knowledgeable and approachable resource for questions regarding health records and HIM processes.
• Follow established HIM policies and procedures to ensure consistency and regulatory compliance across all clinic locations.
• Participate in departmental quality improvement initiatives and training activities.
• Contribute to additional HIM projects or tasks as assigned by leadership.

Skills

Verbal and written communication

Computer proficiency

Customer service

Organizational skills

Attention to detail

Ability to work in fast-paced env

Physical capability

Education

High school diploma or GED

2 years professional office experience preferred

Healthcare/medical records experience preferred

Tools

Electronic Health Record (EHR) systems

Microsoft Office Suite

Job description

Tennessee Oncology, a leading cancer care network based in Nashville, seeks a Health Information Management (HIM) Specialist to ensure accurate and secure handling of patient records, supporting provider readiness and regulatory compliance.

You will manage medical records, coordinate with clinics, and assist patients and staff with health information access, while maintaining HIPAA and privacy standards in a busy oncology environment.