HIM Ambulatory Specialist

103 Rochester General Hospital; United States; On-site; USD 24,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an HIM Ambulatory Specialist to maintain confidentiality and integrity of medical records while supporting daily practice operations. You will handle data entry, scanning, chart boxing, and assist patients, families, and staff in a customer‑focused environment.

The role requires an associate degree in HIM or related fields, familiarity with EMR systems, and strong organizational skills. Hybrid/onsite work and consistent daytime schedules are available.

Qualifications

• Associate's degree in Health Information Management or related field.
• Experience with EMR systems (Epic/Cerner/Meditech).
• Excellent customer service and communication skills.
• Strong organization and attention to detail.
• HIPAA knowledge and regulatory compliance.
• Ability to multitask and work independently.

Responsibilities

• Provide excellent customer service by assisting patients, providers, and external partners.
• Process and track Release of Information (ROI) requests while ensuring HIPAA compliance.
• Handle incoming calls, mail, faxes, and electronic in-basket messages.
• Scan, index, quality check, and maintain electronic medical records.
• Manage paper records, including retrieval, storage, retention, and destruction.
• Ensure the accuracy, security, and accessibility of medical records.
• Collaborate with vendors and internal departments to resolve record-related issues.
• Support additional Health Information Management (HIM) functions as needed.

Skills

Customer service

Communication

Detail orientation

Multitasking

Independent work

Education

Associate's degree in HIM/related field

High school Diploma

Tools

Epic

Cerner

Meditech

MS Office

Document management

Job description

JOB TITLE: HIM Ambulatory Specialist

STATUS: Full-Time

LOCATION: Riedman Campus - 100 Kings Highway South, Suite 300, Rochester, NY 14617

DEPARTMENT: Coding/Clinical Documentation

SCHEDULE: M-F; 7:00 AM-3:30 PM; 7:30 AM- 4:00 PM or 8:00 AM-4:30 PM

SUMMARY

Maintains the confidentiality, security, and integrity of medical records according to Rochester Regional Health policies along with State and Federal regulations. Duties include application of a variety of work methods, familiarity with the department, and the following of pertinent policies, practices, procedures, and government regulations. Supports the daily operations of the practice by ensuring that patient needs are being met. Performs a variety of duties to include, but not limited to, data entry, scanning, faxing, copying, mailing, phone calls, chart boxing, provided direction and training to team members as instructed by leadership. Assists in a customer service manner by interacting with patients, families/personal representatives, and RRH Staff.

RESPONSIBILITIES

• Provide excellent customer service by assisting patients, providers, and external partners
• Process and track Release of Information (ROI) requests while ensuring HIPAA compliance
• Handle incoming calls, mail, faxes, and electronic in-basket messages
• Scan, index, quality check, and maintain electronic medical records
• Manage paper records, including retrieval, storage, retention, and destruction
• Ensure the accuracy, security, and accessibility of medical records
• Collaborate with vendors and internal departments to resolve record-related issues
• Support additional Health Information Management (HIM) functions as needed

ATTRIBUTES

• Associate's degree in Health Information Management, Business, IT, or related field (preferred)
• Experience with Epic, Cerner, Meditech, or other EMR systems
• Proficiency in Microsoft Office and document management software
• Knowledge of HIPAA and state/federal health information regulations
• Strong computer, customer service, and communication skills
• Highly organized with strong attention to detail
• Critical thinking and problem-solving abilities
• Ability to prioritize, multitask, and work independently
• Ability to maintain confidentiality and meet deadlines under pressure

MINIMUM QUALIFICATIONS

• High school Diploma
• 1+ years of experience in Health Information Management, Customer Service-related industry, or other Healthcare setting

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

PAY RANGE: $17.75 - $20.25 CITY: Rochester POSTAL CODE: 14617 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.