Hilton Phoenix Tapatio Cliffs Resort - Front Desk Agent

Aimbridge Hospitality; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life/AD&D Insurance

PTO

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality seeks a Front Desk Agent to deliver warm welcomes and seamless check-ins at our Phoenix property. You’ll be the face of the hotel, handling reservations, requests, and check-outs with precision and a guest-first attitude.

Join a team that values clear communication, quick thinking, and reliable multitasking. The role supports daily operations and guest satisfaction, with a focus on memorable stays and excellent service standards.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm guest experiences with smooth check-ins and check-outs.
• Coordinate with team to resolve requests and issues efficiently.
• Manage reservations and financial details with accuracy.
• Balance multitasking across front desk operations.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Hotel software knowledge

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday. Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.