Assistant Commissioner, Aging Programs Performance

City of New York; New York (NY); On-site; USD 160,000 - 175,000; Full time

Job summary

City of New York is seeking an Assistant Commissioner for Program Performance & Accountability to lead performance management, data-driven decision making, and program reform across aging services.

The person will recruit and develop staff, oversee training and peer learning, and revamp guidance materials while collaborating with multiple NYC Aging teams to ensure high-quality services for older New Yorkers.

Qualifications

• Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one and one-half years must have been in an administrative or managerial capacity; or
• Education and experience equivalent to the above. However, all candidates must have one and one-half years of experience in an administrative or managerial capacity.

Responsibilities

• Recruit, hire, onboard, supervise, coach and mentor staff, interns and volunteers to successfully achieve expected performance levels and standards.
• Oversee teams and/or consultants responsible for training, coaching, and hosting peer learning events and convenings.
• Develop or lead comprehensive revision of resource materials and guidance documentation used by program staff and human services providers.
• Use performance data, stakeholder feedback, evaluation reports and field research to plan and guide program (re)design.
• Launch, lead and/or manage projects to address service gaps and emerging performance issues in partnership with leaders of program bureaus.
• Ensure fidelity of site visits, assessments, and review of records, cases and budgets.
• Streamline and standardize oversight practices through ongoing updates to policies, procedures, and monitoring tools/systems used by program officers and human services organizations.
• Evaluate and evolve capacity building services.
• Build effective partnerships with NYC Aging teams responsible for enterprise quality, planning, research, data, compliance and information technology.
• Lead and/or participate in special initiatives that advance the agency's mission.

Education

Bachelor's degree

Job description

City of New York is seeking an Assistant Commissioner for Program Performance & Accountability to lead performance management, data-driven decision making, and program reform across aging services.

The person will recruit and develop staff, oversee training and peer learning, and revamp guidance materials while collaborating with multiple NYC Aging teams to ensure high-quality services for older New Yorkers.