Highway Patrol Telecommunicator in Training (Wake County)

State of North Carolina; North Carolina; On-site; USD 34,000 - 59,000; Full time

Job summary

The North Carolina State Highway Patrol is seeking a Highway Patrol Telecommunicator Trainee in Raleigh to coordinate emergency and non-emergency communications. This on-site role supports troopers and first responders by receiving and prioritizing information to ensure timely responses.

Starting at $40,343 with a structured training program, you may progress to Highway Patrol Telecommunicator after one year of experience, subject to funding and performance.

Qualifications

• High school diploma or GED required and ability to type under pressure.
• DCI and Telecommunicator certifications required or obtainable within 120 days.
• Experience with emergency communications and public safety systems preferred.

Responsibilities

• Coordinate emergency and non-emergency response activities and deploy resources.
• Receive, prioritize, and relay information from the public and agencies.
• Operate CAD, radio, and mapping systems to support responders.
• Maintain professional communication and protect sensitive information.
• Support officer safety and critical operations during incidents.

Skills

FCC rules knowledge

Decision making under pressure

Emergency communications experience

Public safety communication

Education

High school diploma or GED

DCI certification

Telecommunicator certification (NC Sheriff’s Education & Training Standards Commission)

Tools

CAD

TTY/TTD

Land Mobile Radio

Microsoft Office

Mapping software

Job description

Agency

NC State Highway Patrol

Division

NC State Highway Patrol

Job Classification Title

Highway Patrol Telecommunicator (S)

Grade

NC05

About Us

The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state’s traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina’s motoring public.

Description of Work

Join the North Carolina State Highway Patrol as a Telecommunicator—where every call you take supports troopers, protects communities, and helps save lives across our state. You do not need a badge to make a difference—your voice can be the first line of response.

This position performs fast-paced, high-responsibility work coordinating emergency and non-emergency response efforts. Telecommunicators serve as the critical link between the public and first responders by receiving, prioritizing, and accurately relaying information to ensure timely and effective response to incidents impacting public and officer safety.

Knowledge Skills and Abilities/Management Preferences

Learn More About the Role:

Curious about what it is like to serve as a Highway Patrol Telecommunicator? This role plays a critical part in protecting the public and supporting law enforcement operations across North Carolina. Watch the video below for a realistic preview of the position:

SHP Telecommunicators Video

This is a continuous posting used to fill Telecommunicator positions within Troop C, which serves Wake County and surrounding areas, with the Communications Center located in Raleigh, NC.

Salary Range:

$33,902 - $59,327 (full range for this classification)

Salary Grade:

NC05

Starting Salary and Training Progression:

This position follows a structured training and progression plan.

Selected candidates will be hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40,343, regardless of education or experience level. Candidates with recent prior experience as a North Carolina State Highway Patrol Telecommunicator within the last three (3) years may be considered for a higher starting rate, based on that experience.

As part of the training program, employees must successfully complete a 640-hour Basic Telecommunicator Training Program, required certification courses, and obtain North Carolina Sheriff’s Education and Training Standards Commission certification.

Following successful completion of training and one year of on-the-job experience, along with a performance rating of “Meets Expectations” or higher, employees may progress to Highway Patrol Telecommunicator with a salary of $42,615, based on funding availability.

This position is located at:

1636 Gold Star Dr
Raleigh, NC 27607

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Management Prefers:

These skills are not required but may be used to identify candidates for interview.

• Working knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations related to radio communications
• Ability to make sound decisions in high-pressure, time-sensitive, and critical situations
• Experience using communication equipment in an emergency response environment (law enforcement, fire, EMS, military, or similar setting)
• Experience receiving, prioritizing, processing, and transmitting large volumes of critical information in a fast-paced environment
• Experience using mapping systems or geographic navigation tools (e.g., reading maps or using mapping software such as Google or Bing)

Key Responsibilities including but not limited to:

• Assess and coordinate emergency and non-emergency response activities by evaluating reported situations, determining necessary response actions, and deploying appropriate resources
• Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security-related situations
• Receive, solicit, process, and prioritize information from multiple sources—including the public, law enforcement, and state and federal agencies—to manage emergency and non-emergency communications
• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS)
• Operate a variety of communication and technology systems, including:
  • Computer-Aided Dispatch (CAD)
  • TTY/TTD systems
  • Land Mobile Radio System
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow)
  • Internet and Intranet applications, Omnixx, and mapping programs
• Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels.
• Handle specialized communication systems, including:
  • Dedicated circuits for North Carolina’s three fixed nuclear power plants
  • Telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children
• Access and disseminate law enforcement data through CIIS, including criminal history, driver and vehicle records, and terrorist or gang-related intelligence, supporting information exchange at the state, national, and international levels
• Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and effective customer service that directly impacts public perception and trust
• Maintain cooperative and effective communication with local, state, and federal partners to support coordinated emergency response and public safety operations

Position/Physical Requirements:

• Typical work schedule: Rotating & permanent day/night shifts, weekends, and holidays

Note: Qualified recommended applicant(s) must undergo and successfully pass:

• Criminal Background Investigation
• Drug Screening Test
• Psychological Evaluation

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma

AND

ability to type and work efficiently under pressure;
OR
an equivalent combination of education and experience.

Necessary Special Qualifications:

• Department of Criminal Information (DCI) operator (must be DCI certified or become certified within 120 days of employment)
• NC Sheriff’s Education & Training Standards Commission Telecommunicator certification

Supplemental and Contact Information

The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

https://www.ncshp.gov/

The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and community engagement.

The primary purpose of the State Highway Patrol’s Communications Unit is to provide 24-hour continuous emergency, non-emergency, and administrative communications services for the North Carolina State Highway Patrol, the public, and other state and federal agencies.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility. It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.