Highway Patrol Telecommunicator in Training (Union County)

State of North Carolina; Kentucky; On-site; USD 34,000 - 59,000; Full time

Job summary

NC State Highway Patrol is seeking a Telecommunicator—an essential link between the public and first responders. This role coordinates emergency and non-emergency communications, prioritizes information, and guides rapid response to incidents impacting safety across the patrol’s coverage area.

New hires begin as a Telecommunicator Trainee with a defined progression and a starting salary, followed by certification requirements and on-the-job experience leading to higher pay.

Qualifications

• Working knowledge of FCC and DCI rules governing radio communications.
• Ability to make sound decisions in high-pressure, time-sensitive situations.
• Experience handling large volumes of critical information in fast-paced environments.
• Experience with communication equipment in emergency response settings.

Responsibilities

• Assess and coordinate emergency and non-emergency response activities and deploy resources.
• Support operations involving officer safety, weather events, and homeland security situations.
• Receive, process, and prioritize information from the public and agencies for timely response.
• Operate CAD, TTY/TTD, LMR systems, and office software to relay information.

Skills

FCC rules knowledge

DCI rules knowledge

Decision making under pressure

Emergency communications

Multitasking in fast-paced environment

Radio communications experience

Tools

CAD

TTY/TTD systems

Land Mobile Radio System

MS Office Suite

Job description

Agency

NC State Highway Patrol

Division

NC State Highway Patrol

Job Classification Title

Highway Patrol Telecommunicator (S)

Grade

NC05

About Us

The North Carolina State Highway Patrol’s primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state’s traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina’s motoring public.

Description of Work

Join the North Carolina State Highway Patrol as a Telecommunicator—where every call you take supports troopers, protects communities, and helps save lives across our state. You do not need a badge to make a difference—your voice can be the first line of response.

This position performs fast-paced, high-responsibility work coordinating emergency and non-emergency response efforts. Telecommunicators serve as the critical link between the public and first responders by receiving, prioritizing, and accurately relaying information to ensure timely and effective response to incidents impacting public and officer safety.

SHP Telecommunicators Video

This is a continuous posting used to fill Telecommunicator positions within Troop H, which serves Union County and surrounding areas, with the Communications Center located in Monroe, NC.

Salary Range: $33,902 - $59,327 (full range for this classification)

Salary Grade: NC05

Starting Salary and Training Progression:
This position follows a structured training and progression plan.

Selected candidates will be hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40,343 , regardless of education or experience level. Candidates with recent prior experience as a North Carolina State Highway Patrol Telecommunicator within the last three (3) years may be considered for a higher starting rate, based on that experience.

As part of the training program, employees must successfully complete a 640-hour Basic Telecommunicator Training Program , required certification courses, and obtain North Carolina Sheriff’s Education and Training Standards Commission certification.

Following successful completion of training and one year of on-the-job experience , along with a performance rating of “Meets Expectations” or higher, employees may progress to Highway Patrol Telecommunicator with a salary of $42,615 , based on funding availability.

This position is located at:

2206 Fowler Secrest Road
Moroe, NC 28110

Management Prefers:

These skills are not required but may be used to identify candidates for interview.

• Working knowledge of Federal Communications Commission (FCC) and Division of Criminal Information (DCI) rules and regulations related to radio communications
• Ability to make sound decisions in high-pressure, time-sensitive, and critical situations
• Experience using communication equipment in an emergency response environment (law enforcement, fire, EMS, military, or similar setting)
• Experience receiving, prioritizing, processing, and transmitting large volumes of critical information in a fast-paced environment
• Experience using mapping systems or geographic navigation tools (e.g., reading maps or using mapping software such as Google or Bing)

Key Responsibilities including but not limited to:

• Assess and coordinate emergency and non-emergency response activities by evaluating reported situations, determining necessary response actions, and deploying appropriate resources

• Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security-related situations

• Receive, solicit, process, and prioritize information from multiple sources—including the public, law enforcement, and state and federal agencies—to manage emergency and non-emergency communications

• Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety systems such as the Criminal Intelligence Information System (CIIS)

• Operate a variety of communication and technology systems, including:

  • Computer-Aided Dispatch (CAD)
  • TTY/TTD systems
  • Land Mobile Radio System
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook