Higher Education Analyst I

Duke University; Durham (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Duke University in Durham, NC, seeks a Higher Education Analyst I to transform complex data into actionable insights that support student well-being and success. You will partner with Student Affairs, CAPS, DukeReach, Health Promotion, and university partners to inform decisions that strengthen services and outcomes.

The role emphasizes data analysis, reporting, and strategic collaboration with campus leaders, driving improvements across student health and wellness initiatives.

Qualifications

• Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or a related field.
• Three years of relevant experience in data analysis, assessment, research, reporting, or decision support.
• Strong foundation in statistical analysis and quantitative research methods.
• Experience utilizing statistical software, preferably SPSS.
• Advanced proficiency in Microsoft Excel and data management tools.
• Excellent analytical, written, verbal, and presentation skills.
• Demonstrated initiative, curiosity, attention to detail, and problem-solving abilities.

Responsibilities

• Aggregate, integrate, and manage data from multiple systems including Epic, Titanium, Point and Click, Maxient, REDCap, and other institutional data sources.
• Perform statistical analyses to identify trends, patterns, opportunities, and areas for improvement across Student Well-being programs and services.
• Evaluate data quality, investigate anomalies, and ensure the integrity and reliability of reporting.
• Create dashboards, visualizations, scorecards, and reports that communicate findings to both technical and non-technical audiences.
• Develop recurring reporting processes and KPI tracking in partnership with departmental leadership.
• Produce monthly, quarterly, annual, and ad hoc reports that support operational and strategic decision-making.
• Serve as a trusted resource and steward for well-being data requests across the university.
• Collaborate with Student Affairs leadership to define reporting needs and analytical priorities.
• Present findings, recommendations, and performance trends to leadership teams and stakeholders.
• Support institutional surveys, benchmarking initiatives, and reporting efforts with campus and national partners.
• Lead annual assessment activities and facilitate discussions that advance research, evaluation, and continuous improvement.
• Research emerging trends and best practices in student wellness, higher education, and analytics.
• Support quality improvement initiatives through data analysis, assessment planning, and evaluation.
• Collaborate with leadership to ensure accurate, actionable clinical and operational data that supports student outcomes.
• Develop and facilitate training opportunities that build assessment and analytics capabilities among staff.
• Assist with accreditation preparation, site visits, compliance reporting, and ongoing readiness activities.
• Identify opportunities to improve workflows, services, and operational effectiveness through data‑driven recommendations.
• Build strong partnerships with Student Affairs, Institutional Research, Family Medicine & Community Health, Undergraduate Education, and other campus stakeholders.
• Participate in cross‑functional initiatives that support the university’s mission and strategic priorities.
• Perform additional duties and special projects as assigned in support of departmental and university goals.

Skills

Statistical analysis

Data analytics

Data storytelling

Excel

Communication

Presentations

Attention to detail

Education

Bachelor's degree in Statistics or related field

Tools

SPSS

SQL

Power BI

Tableau

Job description

Duke University

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Duke University

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Duke University

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we believe that data has the power to improve lives. As a Higher Education Analyst I, you will play an important role in advancing student well‑being by transforming complex data into meaningful insights that support the success, health, and overall experience of Duke students. As part of the Division of Student Affairs, you'll collaborate with leaders across Student Health, Counseling and Psychological Services (CAPS), DukeReach, Health Promotion, Student Insurance, and university partners to help inform decisions that strengthen services, enhance student outcomes, and shape the future of student well‑being. Your analytical expertise, curiosity, and commitment to continuous improvement will help create positive and lasting impacts across the Duke community.

Be Bold.

This is an exciting opportunity for a data professional who enjoys solving complex problems, translating data into actionable insights, and partnering with stakeholders to drive strategic decision-making. You'll work with diverse data sources, advanced analytics tools, and university leaders to identify trends, measure outcomes, and support initiatives that directly impact student health and wellness.

What You’ll Do

• Aggregate, integrate, and manage data from multiple systems including Epic, Titanium, Point and Click, Maxient, REDCap, and other institutional data sources.
• Perform statistical analyses to identify trends, patterns, opportunities, and areas for improvement across Student Well‑being programs and services.
• Evaluate data quality, investigate anomalies, and ensure the integrity and reliability of reporting.
• Create dashboards, visualizations, scorecards, and reports that communicate findings to both technical and non‑technical audiences.
• Develop recurring reporting processes and key performance indicator (KPI) tracking in partnership with departmental leadership.
• Produce monthly, quarterly, annual, and ad hoc reports that support operational and strategic decision‑making.
• Serve as a trusted resource and steward for well‑being data requests across the university.

Partner with Leaders to Drive Strategy

• Collaborate with Student Affairs leadership to define reporting needs and analytical priorities.
• Present findings, recommendations, and performance trends to leadership teams and stakeholders.
• Support institutional surveys, benchmarking initiatives, and reporting efforts with campus and national partners.
• Lead annual assessment activities and facilitate discussions that advance research, evaluation, and continuous improvement.
• Research emerging trends and best practices in student wellness, higher education, and analytics.

Advance Quality Improvement and Research

• Support quality improvement initiatives through data analysis, assessment planning, and evaluation.
• Collaborate with leadership to ensure accurate, actionable clinical and operational data that supports student outcomes.
• Develop and facilitate training opportunities that build assessment and analytics capabilities among staff.
• Assist with accreditation preparation, site visits, compliance reporting, and ongoing readiness activities.
• Identify opportunities to improve workflows, services, and operational effectiveness through data‑driven recommendations.

Contribute to a Collaborative Community

• Build strong partnerships with Student Affairs, Institutional Research, Family Medicine & Community Health, Undergraduate Education, and other campus stakeholders.
• Participate in cross‑functional initiatives that support the university’s mission and strategic priorities.
• Perform additional duties and special projects as assigned in support of departmental and university goals.

What You’ll Bring

Required Qualifications

• Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or a related field.
• Three years of relevant experience in data analysis, assessment, research, reporting, or decision support.
• Strong foundation in statistical analysis and quantitative research methods.
• Experience utilizing statistical software, preferably SPSS.
• Advanced proficiency in Microsoft Excel and data management tools.
• Excellent analytical, written, verbal, and presentation skills.
• Demonstrated initiative, curiosity, attention to detail, and problem‑solving abilities.

Preferred Qualifications

• Experience working in higher education, healthcare, student affairs, public health, or wellness environments.
• Knowledge of outcomes‑based assessment and quality improvement methodologies.
• Familiarity with SQL, database management, and enterprise reporting systems.
• Experience creating dashboards and visualizations using Power BI, Tableau, or similar tools.
• Knowledge of business intelligence, scorecards, KPI reporting, and performance measurement.
• Experience conducting quantitative and qualitative research, including focus groups and interviews.
• Understanding of student development theory and higher education assessment practices.

Key Competencies

• Data storytelling and visualization
• Strategic thinking and decision support
• Statistical analysis and interpretation
• Relationship building and collaboration
• Quality improvement and assessment
• Technical proficiency and continuous learning
• Project management and organization
• Effective communication with diverse audiences

Choose Duke.

When you join Duke, you're joining a community committed to excellence, innovation, inclusion, and impact.

• Meaningful work that directly supports student health, success, and well‑being.
• Opportunities to partner with leaders across one of the nation's premier research universities.
• A collaborative environment that values diverse perspectives and continuous learning.
• Professional development opportunities that help you grow your skills and career.
• Comprehensive benefits that support your health, financial well‑being, and work‑life balance.
• A culture that encourages curiosity, innovation, and purpose‑dr