Higher Education Analyst I

Duke Careers; Durham (NC); On-site; USD 63,000 - 98,000; Full time

Job summary

Duke University is hiring a Higher Education Analyst I to transform complex data into meaningful insights supporting student well-being and success. You will collaborate with leaders across Student Health, CAPS, DukeReach, and other partners to inform decisions and shape services.

The role focuses on data integration from multiple systems, statistical analysis, and the creation of dashboards and reports for diverse audiences to drive strategic decisions in student health and wellness.

Qualifications

• Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or a related field.
• Three years of relevant experience in data analysis, assessment, research, reporting, or decision support.
• Strong foundation in statistical analysis and quantitative research methods.
• Experience utilizing statistical software, preferably SPSS.
• Advanced proficiency in Microsoft Excel and data management tools.
• Excellent analytical, written, verbal, and presentation skills.
• Demonstrated initiative, curiosity, attention to detail, and problem-solving abilities.

Responsibilities

• Aggregate, integrate, and manage data from multiple systems including Epic, Titanium, Point and Click, Maxient, REDCap, and other institutional data sources.
• Perform statistical analyses to identify trends, patterns, opportunities, and areas for improvement across Student Well-being programs and services.
• Evaluate data quality, investigate anomalies, and ensure the integrity and reliability of reporting.
• Create dashboards, visualizations, scorecards, and reports that communicate findings to both technical and non-technical audiences.
• Develop recurring reporting processes and KPI tracking in partnership with departmental leadership.
• Produce monthly, quarterly, annual, and ad hoc reports that support operational and strategic decision-making.
• Serve as a trusted resource and steward for well-being data requests across the university.

Skills

Statistics background

Data analysis

SPSS

Excel proficiency

Communication skills

Problem solving

Education

Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or related field

Tools

SQL

Power BI

Tableau

Job description

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we believe that data has the power to improve lives. As a Higher Education Analyst I, you will play an important role in advancing student well-being by transforming complex data into meaningful insights that support the success, health, and overall experience of Duke students.

As part of the Division of Student Affairs, you'll collaborate with leaders across Student Health, Counseling and Psychological Services (CAPS), DukeReach, Health Promotion, Student Insurance, and university partners to help inform decisions that strengthen services, enhance student outcomes, and shape the future of student well‑being.

Your analytical expertise, curiosity, and commitment to continuous improvement will help create positive and lasting impacts across the Duke community.

Be Bold.

This is an exciting opportunity for a data professional who enjoys solving complex problems, translating data into actionable insights, and partnering with stakeholders to drive strategic decision‑making. You'll work with diverse data sources, advanced analytics tools, and university leaders to identify trends, measure outcomes, and support initiatives that directly impact student health and wellness.

If you're passionate about data storytelling, continuous improvement, and using analytics to make a difference, we encourage you to bring your talents to Duke.

What You'll Do

• Aggregate, integrate, and manage data from multiple systems including Epic, Titanium, Point and Click, Maxient, REDCap, and other institutional data sources.
• Perform statistical analyses to identify trends, patterns, opportunities, and areas for improvement across Student Well‑being programs and services.
• Evaluate data quality, investigate anomalies, and ensure the integrity and reliability of reporting.
• Create dashboards, visualizations, scorecards, and reports that communicate findings to both technical and non‑technical audiences.
• Develop recurring reporting processes and key performance indicator (KPI) tracking in partnership with departmental leadership.
• Produce monthly, quarterly, annual, and ad hoc reports that support operational and strategic decision‑making.
• Serve as a trusted resource and steward for well‑being data requests across the university.

Partner with Leaders to Drive Strategy

• Collaborate with Student Affairs leadership to define reporting needs and analytical priorities.
• Present findings, recommendations, and performance trends to leadership teams and stakeholders.
• Support institutional surveys, benchmarking initiatives, and reporting efforts with campus and national partners.
• Lead annual assessment activities and facilitate discussions that advance research, evaluation, and continuous improvement.
• Research emerging trends and best practices in student wellness, higher education, and analytics.

Advance Quality Improvement and Research

• Support quality improvement initiatives through data analysis, assessment planning, and evaluation.
• Collaborate with leadership to ensure accurate, actionable clinical and operational data that supports student outcomes.
• Develop and facilitate training opportunities that build assessment and analytics capabilities among staff.
• Assist with accreditation preparation, site visits, compliance reporting, and ongoing readiness activities.
• Identify opportunities to improve workflows, services, and operational effectiveness through data‑driven recommendations.

Contribute to a Collaborative Community

• Build strong partnerships with Student Affairs, Institutional Research, Family Medicine & Community Health, Undergraduate Education, and other campus stakeholders.
• Participate in cross‑functional initiatives that support the university's mission and strategic priorities.
• Perform additional duties and special projects as assigned in support of departmental and university goals.

What You'll Bring

Required Qualifications

• Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or a related field.
• Three years of relevant experience in data analysis, assessment, research, reporting, or decision support.
• Strong foundation in statistical analysis and quantitative research methods.
• Experience utilizing statistical software, preferably SPSS.
• Advanced proficiency in Microsoft Excel and data management tools.
• Excellent analytical, written, verbal, and presentation skills.
• Demonstrated initiative, curiosity, attention to detail, and problem‑solving abilities.

Preferred Qualifications

• Experience working in higher education, healthcare, student affairs, public health, or wellness environments.
• Knowledge of outcomes‑based assessment and quality improvement methodologies.
• Familiarity with SQL, database management, and enterprise reporting systems.
• Experience creating dashboards and visualizations using Power BI, Tableau, or similar tools.
• Knowledge of business intelligence, scorecards, KPI reporting, and performance measurement.
• Experience conducting quantitative and qualitative research, including focus groups and interviews.
• Understanding of student development theory and higher education assessment practices.
• Data storytelling and visualization
• Strategic thinking and decision support
• Statistical analysis and interpretation
• Relationship building and collaboration
• Quality improvement and assessment
• Technical proficiency and continuous learning
• Project management and organization
• Effective communication with diverse audiences

Choose Duke.

When you join Duke, you're joining a community committed to excellence, innovation, inclusion, and impact.

At Duke, you'll find:

• Meaningful work that directly supports student health, success, and well‑being.
• Opportunities to partner with leaders across one of the nation's premier research universities.
• A collaborative environment that values diverse perspectives and continuous learning.
• Professional development opportunities that help you grow your skills and career.
• Comprehensive benefits that support your health, financial well‑being, and work‑life balance.
• A culture that encourages curiosity, innovation, and purpose‑driven work.

At Duke, your work doesn't just produce reports. It helps shape decisions, improve services, and enhance the student experience.

Ready to Make a Difference?

Be You. Be Bold. Choose Duke.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $62,766.00 to USD $97,798.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.