Higher Clerical Officer - CAReS

NHS Ayrshire & Arran; Pennsylvania; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking an experienced administrative professional to provide secretarial and administrative support for the Opiate Replacement Therapy (ORT) Prescribing service within CAReS. You will handle patient database systems, manage documents, and assist with the accurate and timely updating of prescribing information.

The role requires proficient audio typing, MS Office skills, and experience with clinical information systems.

Qualifications

• SVQIII in Secretarial Studies/Business Administration or equivalent.
• Higher Grade education.
• Strong interpersonal skills and customer care.
• Excellent communication skills.

Responsibilities

• Provide secretarial and administrative support to the integrated team using audio typing (Winscribe) and management information systems.
• Manage document retrieval, filing and bring-forward systems; maintain databases for up-to-date patient status.
• Daily input to MIDIS and Vision; update prescribing levels and referrals using PC and relevant software (MS Office, MIDIS, Vision, DAISy, SWIS, SDMD, TrakCare, SCI Gateway).
• Maintain patient case notes and correspondence to support planned patient treatment and care; report equipment/building repairs as needed.

Skills

Secretarial Studies

Interpersonal skills

Communication skills

Customer care

Education

Higher Grade education

Tools

MIDIS

Vision

DAISy

SWIS

SDMD

TrakCare

SCI Gateway

MS Office

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• The postholder is required to provide a full administrative and secretarial service for the management of the Opiate Replacement Therapy (ORT) Prescribing service based within CAReS including the management of the prescribing information and patient database systems.

In This Key Role, You Will

• Provide secretarial and administrative support to the integrated team including the use of audio typing (Winscribe) and the use of management information systems and email to facilitate the smooth and effective running of the service.
• Manage all aspects of document retrieval, filing and bring forward systems and to maintain the database, therefore ensuring that standards of protocol and accuracy are achieved, thus ensuring the availability of up to date and accurate information at all times on patient status in respect of prescribing regime/management.
• Daily input to the clinical information systems (MIDIS) and prescribing system (Vision) in respect of all changes to prescribing levels and new referrals, to assist in the smooth, efficient running of the addiction prescribing service. The efficient and effective use of the PC and relevant software packages to produce work to a high standard and to ensure that accurate information is available at all times (eg Microsoft Office Packages, MIDIS, Vision, DAISy, SWIS,SDMD, TrakCare, SCI Gateway).
• The timeous maintenance of patient case notes including the filing of all reports and correspondence to ensure accurate information is readily accessible in relation to planned patient treatment and care. Reporting of equipment/building/fabric repairs/damages.

What You'll Bring

• SVQIII in Secretarial Studies/Business Administration plus previous experience in an Administrative and Clerical role.
• Educated to Higher Grade level.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Lauren Brown, Operational Admin Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Jessica Murphy, Recruitment Administrator on [e-mail]