High Volume Scheduler

Visiting Angels of Fort Worth & Southlake; Fort Worth (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Visiting Angels of Fort Worth & Southlake is seeking a Client Care Coordinator to match caregivers to clients based on skills and availability, establish initial schedules, and manage ongoing adjustments.

You will track scheduling metrics, participate in on-call rotations, and serve as the bridge between clients, caregivers, and leadership to maintain compassionate, reliable care. A high school diploma and proficiency with Microsoft Office and scheduling software are required.

Qualifications

• High school diploma required.
• At least two years of office experience.
• Scheduling experience preferred.
• Proficient in Microsoft Office and scheduling software.
• Excellent written and verbal communication.

Responsibilities

• Match caregivers to clients based on skills, availability, and compatibility.
• Establish initial schedules for new clients and manage ongoing adjustments.
• Fill open shifts and report unfilled hours.
• Track and report key scheduling metrics.
• Participate in the scheduling on-call rotation.
• Introduce new clients to services and assigned caregivers.
• Orient caregivers to assigned cases, expectations, and client preferences.
• Provide ongoing remote supervision and support.
• Advocate for caregivers by addressing concerns and recognizing strong performance.
• Communicate positive client feedback and coordinate recognition efforts.
• Enter and manage approved time off.
• Receive, document, and escalation of complaints, incidents, and care concerns

Skills

Communication

Time management

Problem solving

Independence

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

Position Overview:

The Client Care Coordinator is responsible for coordinating caregiver schedules and client services to ensure continuity of care, service excellence, and operational efficiency. This role requires strong communication skills, sound judgment, attention to detail, and the ability to manage competing priorities in real time. You’ll serve as a key link between clients, caregivers, and leadership, supporting satisfaction, engagement, and overall business performance.

What You’ll Do:

• Match caregivers to clients based on skills, availability, and compatibility
• Establish initial schedules for new clients and manage ongoing adjustments
• Work diligently to fill open shifts and report unfilled hours
• Track and report key scheduling metrics
• Participate in the scheduling on-call rotation
• Introduce new clients to services and assigned caregivers
• Orient caregivers to assigned cases, expectations, and client preferences
• Provide ongoing remote supervision and support
• Advocate for caregivers by addressing concerns and recognizing strong performance
• Communicate positive client feedback and coordinate recognition efforts
• Enter and manage approved time off
• Receive, document, and escalation of complaints, incidents, and care concerns

Qualifications:

• High school diploma required
• Minimum two years of office experience (home care experience preferred)
• At least one year of scheduling experience preferred
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and scheduling software
• Excellent written and verbal communication skills
• Strong organization, time management, and problem-solving abilities
• Ability to work independently while managing frequent interruptions
• Reliable transportation and required insurance

You must also be able to meet ongoing licensing, background check, drug screening, and compliance requirements as required by law or company policy.

Physical Requirements:

• Ability to lift, push, or pull up to 15 lbs
• Ability to sit, stand, bend, reach, stoop, walk, twist, and climb stairs as needed
• Ability to see and hear (with or without accommodation) to perform job duties

Why Join Us?

In this role, you won’t just coordinate schedules, you'll help ensure clients receive compassionate, reliable care while supporting and empowering caregivers.

If you’re service-driven, detail-oriented, and ready to make a difference every day, we’d love to hear from you!

On Call Rotation - Once every 4-5 weeks for 7 days

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person