High-Volume Bartender | Guest-First Service & Cocktails

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Bartender to serve guests at front bars and fulfill drink orders for the dining room, while monitoring the cash drawer and end‑of‑night inventories. You will greet guests, present menus, inform them of promotions, ensure responsible alcohol service, and keep areas clean and stocked, working with beverage servers to deliver drinks.

The role requires at least 1 year of beverage service in a high‑volume environment and guest service

Qualifications

• Must be at least 21 years old.
• One or more years’ beverage service in a high-volume, fast-paced environment required; nightclub experience preferred.
• Casino experience preferred.
• One or more years’ guest service experience required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• The Bartender is responsible for serving guests at our front bars and fulfilling drink orders for the dining room, monitoring the cash drawer at the bar and performing alcohol inventories at the end of each night to help in maintaining proper inventory levels.
• Always presents a friendly and professional image at Oaklawn.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Greets and seats guests, presents menus to guests, informs them of promotions and specials.
• Treats all guests in a manner to ensure their complete satisfaction.
• Always strives to exceed guests' expectations.
• Monitors guest’s consumption of alcohol and intervene as needed according to guidelines.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Ensures the bar is adequately stocked thought out shift.
• Completes all assigned opening and closing check lists.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.
• Checks out with leadership before leaving shift.
• Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Ensures waiting and foyer areas are kept clean.
• Acts as cashier as needed or assigned.
• May be assigned to various venues throughout the property depending on business needs.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

Skills

Beverage service

Guest service

Multitasking

Interpersonal skills

Job description

Oaklawn Racing Casino Resort in Hot Springs, AR is seeking a Bartender to serve guests at front bars and fulfill drink orders for the dining room, while monitoring the cash drawer and end‑of‑night inventories. You will greet guests, present menus, inform them of promotions, ensure responsible alcohol service, and keep areas clean and stocked, working with beverage servers to deliver drinks.

The role requires at least 1 year of beverage service in a high‑volume environment and guest service