High-Touch Onboarding CSM: Data-Driven Growth

Findwork; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

HYROS is hiring a Customer Success Manager to own high-touch onboarding and ongoing success for key customers. The role emphasizes technical onboarding, platform integrations, and ensuring customers gain value quickly from HYROS tracking and data.

The role requires 5+ years in Customer Success, experience with marketing analytics and ad platforms, and strong communication skills. You will lead onboarding calls, troubleshoot issues, and drive retention while partnering across marketing and sales

Qualifications

• 5+ years of Customer Success experience.
• Experience managing high-touch or strategic customers.
• Comfort working in technical customer environments.

Responsibilities

• Guide customers through onboarding, activation, and ongoing adoption.
• Own onboarding for key customers and identify risks early.
• Troubleshoot setup issues and validate integrations to ensure accurate data.

Job description

HYROS is hiring a Customer Success Manager to own high-touch onboarding and ongoing success for key customers. The role emphasizes technical onboarding, platform integrations, and ensuring customers gain value quickly from HYROS tracking and data.

The role requires 5+ years in Customer Success, experience with marketing analytics and ad platforms, and strong communication skills. You will lead onboarding calls, troubleshoot issues, and drive retention while partnering across marketing and sales