High-Risk Care Coordination Specialist

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

The University of Florida Jacksonville Physicians, Inc. is seeking a Care Coordination professional to provide patient care coordination under the direction of CHFM Medical Directors, handling in-basket triage centralization, EMR communications, and clinical operations support.

The role emphasizes coordinating care, reviewing meds and referrals, communicating with patients via EMR/MyChart, and ensuring timely follow-up within approved protocols, with travel up to 50%.

Qualifications

• High School Diploma or GED required.
• Associates Science or Health Related preferred.
• MA Certification preferred.

Responsibilities

• Researches patient requests for medical advice or prescription refills and data and orders within the scope of the pre-approved practice protocols.
• Identifies opportunities, leads, develops, and coordinates the In-Basket triage centralization process.
• Collects and assess patient data to determine patient needs and to promote optimal Care; calls and EMR messages patients regarding coordination of care.
• Reviews and pends medications, labs, referrals for patients based on Department or practice guidelines.
• Reviews and prioritizes EPIC in basket tasks and addresses as appropriate.
• Assists with follow up for established patients with timely referrals to specialties and ancillary services.
• Coordinates education and guidance for patients to maximize outcomes after review by clinic provider.
• Enters clinical information in the patient record timely and accurately per billing guidelines; documents and closes encounters and EMR messages.
• Participates in meetings and team activities; contributes to process improvement and workflow efficiency.
• All other duties as assigned.

Education

High School Diploma or GED

Associate's Science or Health Related

MA Certification

Job description

The University of Florida Jacksonville Physicians, Inc. is seeking a Care Coordination professional to provide patient care coordination under the direction of CHFM Medical Directors, handling in-basket triage centralization, EMR communications, and clinical operations support.

The role emphasizes coordinating care, reviewing meds and referrals, communicating with patients via EMR/MyChart, and ensuring timely follow-up within approved protocols, with travel up to 50%.