High Risk Utilization Coord | Downtown/Remote | Days | Full Time

UF Health; Jacksonville, Northern (FL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

UFJPI in Jacksonville, FL seeks a Care Coordinator to support coordination of care under the direction of CHFM Medical Directors. You will assist with in-basket electronic communications, clinical operations, and counsel patients regarding their health, virtually assessing patient care and obtaining input as needed.

You will participate in meetings and interdisciplinary teams, help develop processes to improve efficiency of the in-basket workflow, and document clinical information accurately in

Qualifications

• 2 years outpatient setting preferred
• High School Diploma or GED required
• Associates Science or Health Related preferred
• MA Certification preferred
• Travel up to 50%

Responsibilities

• Coordinates care under direction of CHFM Medical Directors
• Assists with in-basket electronic communications and clinic operations
• Counsels patients regarding their health
• Virtually assesses patient care and obtains input as needed
• Researches and manages patient requests within approved protocols
• Identifies opportunities to improve in-basket triage and follow-up
• Documents clinical information accurately in the EMR

Education

High School Diploma or GED

Associates Science or Health Related

MA Certification

Tools

EPIC

Job description

Overview

Job Duties

Provides coordination of care to patients under the direction of the CHFM Medical Directors. Assists with specific in-basket electronic communication, clinical operations, and counsels’ patients regarding their health. Virtually asses’ patient care and obtains appropriate input as needed to determine by NPP/Physician under the direction of the Clinic Medical Director.

Responsibilities

Essential Functions

• Researches patient requests for medical advice or prescription refills and data and orders within the scope of the pre-approved practice protocols
• Identifies opportunities, leads, develops, and coordinates the In-Basket triage centralization process. Ensures timely follow-up and decision making within set guidelines.
• Collects and assess patient data to determine patient needs and to promote optimal Care. Calls and sends EMR messages to patients regarding coordination of care, health maintenance and appointments after review of clinic provider.
• Reviews and pends medications, labs, referrals for patients based on Department or practice guidelines
• Reviews and prioritizes all EPIC in basket tasks and addresses as appropriate
• Assists with follow up for established patients where continuity of care is required along with timely and appropriate referrals to specialties and ancillary services for patients in need of further medical care and services to be reviewed and signed off by clinic provider
• Coordinates education and guidance for patients to maximize the achievement of expected outcomes after review by clinic provider.
• Enter pertinent clinical information in the patient’s medical record in a timely and accurate manner and in accordance with established compliance billing guidelines. Documents and closes open encounters, MyChart messages, and other EMR communications in accordance with Institutional requirement and clinic protocols
• Participates in meetings, functions, events, and committees, as well as in a team of interdisciplinary health care team members
• Contributes to the development, implementation, and expansion of programs and initiatives, including participation in process improvement, timesaving workflows, and efficiency of in-basket practice.
• All other duties as assigned

Qualifications

Experience Requirements

2 years Outpatient Setting preferred

Education Requirements

High School Diploma or GED required

Associates Science or Health Related preferred

MA Certification preferred

Additional: travel up to 50%

UFJPI is an Equal Opportunity Employer and Drug Free Workplace