High Net Worth Client Relationship Specialist

Vanguard; Charlotte (NC); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Vanguard in Charlotte, NC is seeking a High Net Worth Client Case Representative for Personal Investor clients. You will guide clients through onboarding, ownership changes, and major life events, building trust and long‑term relationships while simplifying complex financial processes.

This hybrid role is in-office Tue–Thu. Requires FINRA Series 7 and Series 63 licenses, 1+ year in financial services, and an undergraduate degree.

Qualifications

• Active FINRA Series 7 and Series 63 licenses at time of hire.
• 1+ years of experience in financial services.
• Undergraduate degree or equivalent combination of training and experience required.
• Client service and relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage ambiguity and utilize resources effectively.

Responsibilities

• Serve as the primary point of contact for clients navigating onboarding and ownership changes.
• Build and maintain strong, meaningful relationships with clients.
• Provide expert support during critical moments in clients' financial journeys.
• Educate clients on Vanguard's products and services to fulfill investment needs.

Skills

Client service

Relationship management

Communication skills

Interpersonal skills

Ambiguity management

Education

FINRA Series 7 license

FINRA Series 63 license

Undergraduate degree

Job description

Vanguard in Charlotte, NC is seeking a High Net Worth Client Case Representative for Personal Investor clients. You will guide clients through onboarding, ownership changes, and major life events, building trust and long‑term relationships while simplifying complex financial processes.

This hybrid role is in-office Tue–Thu. Requires FINRA Series 7 and Series 63 licenses, 1+ year in financial services, and an undergraduate degree.