HNWI Client Case Advocate — Hybrid, Series 7/63

Vanguard; Dallas (TX); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Licensing bonus

Job summary

Vanguard is seeking a High Net Worth Client Case Representative to support Personal Investor clients through pivotal moments. You will guide onboarding, ownership changes, and complex situations while building trusted relationships. Must hold FINRA Series 7 and 63 and have 1+ years in financial services.

This hybrid role requires in-office collaboration Tuesday through Thursday, with a focus on clear communication, expert guidance, and a client-first approach to investment events and services.

Qualifications

• Active FINRA Series 7 and Series 63 licenses required at time of hire.
• 1+ year of experience in financial services.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Serve as primary contact for clients navigating onboarding and ownership changes.
• Build and maintain strong, meaningful client relationships.
• Provide expert support during critical moments in clients' financial journeys.
• Educate clients on Vanguard's products and services to enhance their experience.
• Foster trust and reliability through high-quality service.

Skills

FINRA Series 7

FINRA Series 63

1+ years financial services

Client service

Relationship management

Excellent communication

Interpersonal abilities

Ambiguity management

Education

Undergraduate degree or equivalent

Job description

Vanguard is seeking a High Net Worth Client Case Representative to support Personal Investor clients through pivotal moments. You will guide onboarding, ownership changes, and complex situations while building trusted relationships. Must hold FINRA Series 7 and 63 and have 1+ years in financial services.

This hybrid role requires in-office collaboration Tuesday through Thursday, with a focus on clear communication, expert guidance, and a client-first approach to investment events and services.