High Needs Case Manager

Horizon Health and Wellness; Chandler (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Competitive compensation

Medical, dental, vision insurance

401k investment plan with company match

Generous paid time off

Tuition reimbursement

Job summary

A healthcare organization in Arizona is seeking a Care Manager to ensure clients receive necessary services in a compassionate and coordinated manner. Candidates should have a HS diploma or GED along with 4 years in Behavioral Health, preferred case management experience, and hold valid certifications in CPR and First Aid. This role requires strong organizational and communication skills, willingness to work evenings, and the ability to perform in a fast-paced environment. Opportunities for professional development are offered.

Qualifications

• 4 years in Behavioral Health or related qualifications.
• Certification in first aid and CPR is necessary.
• Valid driver's license and acceptable driving record required.

Responsibilities

• Ensure clients receive necessary services in a coordinated manner.
• Deliver compassionate case management and advocacy services.
• Coordinate with clinical team participants for effective service delivery.

Skills

Organizational abilities

Excellent verbal communication skills

Problem resolution

Decision-making ability

Ability to create plans and summaries

Education

HS diploma or GED

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

What We Offer

• Professional development and career advancement opportunities
• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.

Responsibilities

The Care Manager’s main purpose is to ensure their client caseload is provided with the necessary services they need, in a coordinated and effective manner. Responsible for the caring and compassionate delivery of case management, advocacy and other supportive services to ensure appropriate coordination of services for clients.

Qualifications

• HS diploma or GED plus 4 years in Behavioral Health or combined Behavioral Health education and experience to meet Behavioral Health Technician qualifications.
• One year case management experience strongly preferred.
• Ability to create plans and summaries based on client needs
• Certification in first aid, CPR and Crisis De-escalation (training will be offered if do not possess upon hire).
• Must be at least 21 years of age or older.
• Possess valid drivers license with acceptable driving record and reliable transportation.
• Prior experience in the behavioral health setting is strongly preferred.
• Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.
• Willingness to work evenings as needed.
• Desire and capacity to maintain time-management and organization while working in fast-paced, hands-on work environment.
• Must obtain and maintain a fingerprint clearance card and pass a pre-employment drug and background check.
• Have a Tuberculosis screening test and provide evidence of freedom from infectious tuberculosis prior to providing services and additional TB testing or screening questionnaires will be performed annually.
• CPR/First Aid Certification, training will be provided if the candidate does not possess active certification.
• Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.

Mental and Emotional

• Ability to prioritize workload.
• Sound judgment and decision-making ability
• Ability to maintain calm, non-defensive, supportive attitude during difficult interactions.
• Demonstrate excellent verbal communication skills.
• Ability to analyze variables and situations.
• Ability to resolve problems, handle conflict and make effective decisions under pressure.
• Ability to think on his/her feet in the public spotlight.

Physical

• Long periods of sitting, ability to bend, lift and carry up to 50 pounds.
• Able to operate phone, Fax, copier, and a computer.
• Able to operate Agency vehicle.

Qualifications Preferred

• Bilingual – English/Spanish
• Experience working in Integrated Healthcare, Behavioral Health, or Primary Care environment.
• Advanced knowledge of cultural diversity and sensitivity