Case Manager

Horizon-Health-and-Wellness; Queen Creek (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Horizon Health and Wellness, Inc. is seeking a Care Manager to ensure client caseloads receive coordinated clinical services and advocacy. This role emphasizes compassionate, professional delivery of care across behavioral health services.

You will develop plans based on client needs, maintain teamwork with clinical staff, and manage time effectively in a fast-paced environment. Evening shifts may be required.

Qualifications

• HS diploma or GED plus 4 years in Behavioral Health or combined education/experience to meet Behavioral Health Technician qualifications.
• One year case management experience strongly preferred.
• CPR/First Aid and Crisis De-escalation certification or training to be provided if missing.
• Must be at least 21 years old and possess a valid driver’s license with reliable transportation.
• Experience in behavioral health settings preferred and ability to coordinate with clinical teams.

Responsibilities

• Coordinate client services to ensure timely, coordinated care across the behavioral health continuum.
• Advocate for clients and provide supportive case management and planning.
• Maintain communication with the clinical team and document plans and summaries based on client needs.
• Assist with time management, scheduling and data tracking in a fast-paced environment.

Skills

Case management

Communication

Time management

Conflict resolution

Bilingual English/Spanish

Crisis de-escalation

Education

HS diploma or GED

4 years Behavioral Health experience/education

Tools

CPR/First Aid Certification

Valid driver’s license

Job description

Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.We offer:Professional development and career advancement opportunitiesCompetitive compensationMedical, dental, vision insurance401k investment plan with company matchGenerous paid time off and paid holidaysTuition reimbursementThe opportunity to help us make a difference in the lives of the patients and communities we serve.The Care Managers main purpose is to ensure their client caseload is provided with the necessary services they need, in a coordinated and effective manner. Responsible for the caring and compassionate delivery of case management, advocacy and other supportive services to ensure appropriate coordination of services for clients.Qualifications Required:HS diploma or GED plus 4 years in Behavioral Health or combined Behavioral Health education and experience to meet Behavioral Health Technician qualifications.One year case management experience strongly preferred.Ability to create plans and summaries based on client needsCertification in first aid, CPR and Crisis De-escalation (training will be offered if do not possess upon hire).Must be at least 21 years of age or older.Possess valid drivers license with acceptable driving record and reliable transportation.Prior experience in the behavioral health setting is strongly preferred.Demonstrated organizational abilities to maintain communication, coordination, and connections with clinical team participants.Willingness to work evenings as needed.Desire and capacity to maintain time-management and organization while working in fast-paced, hands-on work environment.Must obtain and maintain a fingerprint clearance card and pass a pre-employment drug and background check.Have a Tuberculosis screening test and provide evidence of freedom from infectious tuberculosis prior to providing services and additional TB testing or screening questionnaires will be performed annually.CPR/First Aid Certification, training will be provided if the candidate does not possess active certification.Possess the physical, mental, and cognitive ability to perform specific clinical and/or tasks required by the position without posing a direct threat to the safety and security of patients.Mental and EmotionalAbility to prioritize workload.Sound judgment and decision-making abilityAbility to maintain calm, non-defensive, supportive attitude during difficult interactions.Demonstrate excellent verbal communication skills.Ability to analyze variables and situations.Ability to resolve problems, handle conflict and make effective decisions under pressure.Ability to think on his/her feet in the public spotlight.PhysicalLong periods of sitting, ability to bend, lift and carry up to 50 pounds.Able to operate phone, Fax, copier, and a computer.Able to operate Agency vehicle.Qualifications PreferredBilingual – English/SpanishExperience working in Integrated Healthcare, Behavioral Health, or Primary Care environment.Advanced knowledge of cultural diversity and sensitivity