High-Impact Service Manager: Top Pay & 20 PTO Days

Socket.dev; Wexford (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

401k

Paid Time Off

Supplemental insurance

Job summary

Socket.dev is seeking a Service Manager to support the store manager with facility operations and deliver exceptional customer service. You will supervise the service department, review inspections, create and present estimates, secure parts, and assist customers while driving sales and maintaining quality.

This role offers a comprehensive benefits package and a generous time-off policy, with a strong emphasis on value, respect, and high performance within a supportive team.

Qualifications

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Knowledge of consumer tire products and services.
• Understanding of mechanical service needs and guidelines for state inspections, etc.
• Valid driver’s license, acceptable MVR and pre-employment testing.

Responsibilities

• Supervise Service Department Personnel
• Review Vehicle Inspections
• Create Service Estimates
• Present Service Estimate – Informs Customer
• Secure Parts Required for Repairs
• Assist Customers as Needed
• Achieve Sales Objectives
• Manage Parts Inventory
• Drive Company and Store Processes
• Ensure Work Quality and Integrity
• Follow / Support Established Phone Processes
• Support Manager in All Operations

Job description

Socket.dev is seeking a Service Manager to support the store manager with facility operations and deliver exceptional customer service. You will supervise the service department, review inspections, create and present estimates, secure parts, and assist customers while driving sales and maintaining quality.

This role offers a comprehensive benefits package and a generous time-off policy, with a strong emphasis on value, respect, and high performance within a supportive team.