High-Impact Dispatcher for Fast-Paced Field Ops

Seaside Plumbing Inc; Northern (KY); Hybrid; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Health/dental/vision paid for you and

Life insurance – $15,000

401(k) with 4% match

Profit sharing

Paid training

Paid time off and holidays

Competitive pay

Job summary

Seaside Plumbing is seeking a Dispatcher to coordinate field techs, manage schedules, and keep customers informed throughout service calls. This role emphasizes urgency, organization, and clear communication to ensure smooth daily operations.

You will match technicians to jobs, adjust plans in real time, and support the team with administrative tasks while delivering excellent service.

Responsibilities

• Evaluate incoming calls and assign the right technician to each job
• Prioritize urgent calls and adjust schedules in real time
• Communicate clearly with technicians throughout the day
• Keep customers updated on technician arrival and job status
• Ensure accurate job details are relayed to the field
• Reschedule appointments when needed while maintaining customer satisfaction
• Record and track service calls and updates
• Support the team with administrative tasks as needed

Job description

Seaside Plumbing is seeking a Dispatcher to coordinate field techs, manage schedules, and keep customers informed throughout service calls. This role emphasizes urgency, organization, and clear communication to ensure smooth daily operations.

You will match technicians to jobs, adjust plans in real time, and support the team with administrative tasks while delivering excellent service.