Hi-Tech Social Media Support Specialist

Cognizant; Mesa (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Cognizant in Mesa, AZ is seeking a Social Media Monitor to support hi tech clients by analyzing customer interactions, identifying service issues, and guiding timely resolution through clear English communication. The role is office-based during day shifts and requires 1–2 years of experience in customer service and social media environments.

The ideal candidate will monitor channels, respond to posts with empathy, collaborate with service teams, and contribute to reporting that informs

Qualifications

• Strong spoken English communication, able to handle diverse customer profiles clearly and respectfully.
• Proven experience in customer service with a focus on issue resolution.
• Familiarity with hi-tech products or services to understand customer context.

Responsibilities

• Monitor social media channels for hi tech client brands to identify customer inquiries, feedback and emerging issues in real time.
• Respond to customer posts and messages with clear and empathetic communication in English to ensure high satisfaction and brand trust.
• Collaborate with customer service teams to escalate complex social media cases and ensure timely resolution aligned with service standards.
• Analyze patterns in social media conversations to highlight recurring product or service issues within the hi tech domain.
• Prepare concise daily and weekly summaries of social media trends to support data-driven decisions for marketing and customer experience teams.

Skills

English communication

Customer service

Tech product knowledge

Social media monitoring

Data analysis

Office-based work

Tools

Social media monitoring tools

Job description

Cognizant in Mesa, AZ is seeking a Social Media Monitor to support hi tech clients by analyzing customer interactions, identifying service issues, and guiding timely resolution through clear English communication. The role is office-based during day shifts and requires 1–2 years of experience in customer service and social media environments.

The ideal candidate will monitor channels, respond to posts with empathy, collaborate with service teams, and contribute to reporting that informs