Onsite Call Center & Tech Support Agent - Mesa

Cognizant; Mesa (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

PTO

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring Call Center Agents for an onsite role in Mesa, AZ. You will handle calls, chats, and emails, troubleshoot issues, and ensure high-quality customer interactions across channels. The role requires problem solving, strong communication, and the ability to work in a 24x7 environment.

We seek experienced customer service professionals with a high school diploma and aptitude for technical troubleshooting. Training will be provided to align with client voice and standards.

Qualifications

• High School Diploma or equivalent required.
• Strong problem solving and logical reasoning to troubleshoot effectively.
• Excellent spoken and written communication and customer service skills.

Responsibilities

• Handle calls, chats and emails for clients and customers.
• Provide guidance and support to drivers via phone for maintenance requests.
• Create and categorize cases in the CRM; escalate when needed.

Skills

Problem solving

Communication skills

Customer service

Technical troubleshooting

Multi-channel support

Shift flexibility

Education

High School Diploma or equivalent

Tools

Service Now

Remedy

Spiceworks

Hubspot

Job description

Cognizant is hiring Call Center Agents for an onsite role in Mesa, AZ. You will handle calls, chats, and emails, troubleshoot issues, and ensure high-quality customer interactions across channels. The role requires problem solving, strong communication, and the ability to work in a 24x7 environment.

We seek experienced customer service professionals with a high school diploma and aptitude for technical troubleshooting. Training will be provided to align with client voice and standards.