HFMG Surgery Scheduler Ambulatory - Trauma

Health First; Melbourne (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Health First in Melbourne, FL, is seeking a Surgical Scheduler to provide administrative support to the department, providers, and patients. The role schedules office-based and hospital procedures, responds to inquiries, and handles cancellations and delays with a focus on quality and customer experience.

The position requires at least three years in ambulatory healthcare administrative duties, knowledge of CPT/ICD-10 codes, and strong customer service skills.

Qualifications

• Minimum three years’ experience in ambulatory healthcare performing administrative duties.
• Knowledge of CPT and ICD-10 codes.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Schedule pre-operative and post-operative appointments.
• Schedule surgical procedures at multiple ORs.
• Coordinate surgical assistance and arrange equipment representatives.
• Ensure pre-operative clearance and data entry into EMR.
• Enter surgical charges into financial system.
• Greet patients and provide excellent customer service.
• Answer and triage patient questions about surgery schedule.
• Respond to appointment cancellations and delays.

Skills

Ambulatory healthcare experience

Medical terminology

CPT and ICD-10 coding

Customer service

Decisive judgment

Education

Certified Medical Assistant (CMA) / Registered Medical Assistant (RMA)

Tools

Electronic Medical Record (EMR) systems

Job description

POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: providing exceptional administrative support to the assigned department, providers and patients. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills in interfacing with internal and external customers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding appointments, cancellations, and delays.

Job Requirements

POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: providing exceptional administrative support to the assigned department, providers and patients. The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills in interfacing with internal and external customers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding appointments, cancellations, and delays.

Primary Accountabilities

Quality/No Harm:

• Schedule pre-operative and post-operative appointments.
• Within scope of practice, may order appropriate pre-operative labs and required testing entering into the Electronic Medical Record.
• Schedule surgical procedures at multiple ORs.
• Coordinate surgical assistance and arranges for surgical equipment representatives to be available and present for procedures.
• Ensure that H & Ps (history & physical exams) are sent to appropriate facility.
• Update physician calendars with surgical schedule as changes are required.
• Order/schedule diagnostic testing as appropriate and enter into EMR.
• Ensure pre-operative clearance is obtained.
• Complete disability paperwork for surgical patients.
• Enters surgical charges into financial system for accurate invoicing.

Stewardship

• Greets patients in the ambulatory setting, ensuring a positive customer experience.
• Answers multi-line telephones handling both internal and external calls. Responds to phone messages within the HFMG standard return call period.
• Answer or triage patient questions associated with the surgery schedule, procedures, preparation or after-care.
• Make outward-bound call to patients having outpatient procedures, the day after surgery to check on their status and to answer any questions.

Customer Experience

• Communicate with physician office/registration staff regarding documentation concerns related to medical necessity/post discharge queries as necessary to clarify documentation/coding related issues.
• Respond and relay documentation/coding issues/concerns from and to Health First departments and physician’s offices.

Work Experience

• MINIMUM QUALIFICATIONS:
• Education: High School Diploma or GED.
• Licensure: None
• Certification:
• Work Experience:
• Minimum three (3) years’ experience in ambulatory healthcare environment performing administrative duties.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 codes

Preferred Qualifications

• Licensure: None
• Certification: Certified Medical Assistant/Registered Medical Assistant.
• Work Experience: Preferred (1) year experience in a surgery scheduling role.
• MENTAL DEMANDS:
• Requires decisive judgment and the ability to work with minimal supervision.
• Requires the ability to use critical thinking skills and formulate logical decisions to apply clinical coding guidelines to health record documentation.
• Ability to read and comprehend instructions, correspondence, memos, and electronic mail (English).
• Must be detail and accuracy oriented.

The intent of this job description is to provide a representation of the level and types of duties and

responsibilities that will be required of positions given this title. This job description shall not be construed

as a declaration of the total of the specific duties and responsibilities of any particular position. Associates

may be directed to preform duties other than those specifically presented in this description.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : 800am430pm

Paygrade : PG-27