Helpline Coordinator

Autism New Jersey; Robbinsville Township (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Generous PTO and sick time

3% retirement contribution match

Medical and dental insurance

Long-term disability insurance

Job summary

Autism New Jersey seeks a Helpline Coordinator to provide non-clinical autism information and navigate disability service systems in New Jersey for the 800.4.AUTISM Helpline. You will handle calls and emails, record interactions, and collaborate with professionals and families in crisis.

The role requires a master’s degree related to social services, strong communication skills, and the ability to present information effectively. Monday–Friday schedule; some events and evenings may be required.

Qualifications

• Master’s degree in social work, human services, direct service provision, special education, or related field.
• Ability to learn, understand, and recall complex ideas and solve novel problems.
• Excellent time management and calendar control.
• Excellent oral and written communications skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Answer calls and respond to emails on the Helpline.
• Work compassionately with individuals and families in crisis.
• Record call progress and notes in the agency’s system.
• Attend information fairs and community events.
• Develop relationships with service providers and state actors.
• Learn and master information about autism and service navigation.

Skills

Dedication to helping others

Team player

Learns quickly

Excellent organization

Oral and written communications

Time management

Deliver presentations

Spoken and written Spanish proficiency

Knowledge of autism and service system

Database familiarity

Education

Master's degree in social work or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Microsoft PowerPoint

Job description

Position

Helpline Coordinator

Summary

The Helpline Coordinator is responsible for developing a command of non-clinical autism content, including an in-depth knowledge the disability service systems in New Jersey, in service of Autism New Jersey’s 800.4.AUTISM Helpline.

Required Qualifications

• Dedication to helping improve the lives of people with autism
• Ability to work as a team, exhibit professionalism, and exercise good judgment
• Ability to learn, understand, and recall complex ideas and solve novel problems
• Proficiency with Microsoft Office products (Microsoft Word, Excel, Access, Outlook, PowerPoint)
• Excellent organizational skills
• Excellent oral and written communications skills
• Excellent time management and calendar control
• A master’s degree in social work, human services, direct service provision, special education, or a related field
• Ability to master content and deliver presentations

Desired Qualifications

• Spoken and written Spanish proficiency
• Knowledge of autism, Applied Behavior Analysis; effective treatment; and the early intervention, educational, and adult service systems that support individuals with autism
• Knowledge of health insurance, including prior authorizations, mental health parity, medical necessity, appeals
• Demonstrated proficiency using, maintaining, and improving databases (e.g., Bloomerang, iCarol, Navigate)

Core Responsibilities:

• Answer calls and respond to emails received on our 800.4.AUTISM Helpline
• Work compassionately and patiently with individuals and families in crisis
• Record call progress and notes in Autism New Jersey’s computer call module
• Attend information fairs and community events
• Hold meetings with, develop relationships with, and assist service providers, professionals, case managers, care managers, and other state actors
• 
  Learn and master information about autism, effective treatment, and service navigation

Universal Responsibilities

• Maintain all relevant professional standards including ethics and confidentiality and all applicable certifications and licenses
• Represent Autism New Jersey in the community where appropriate
• Participate in agency events and any other activities as directed by your supervisorCollaborate across departments on various projects to support the mission and vision of Autism New Jersey
• Provide outstanding customer service by phone, email and in person

Notes

This is a 40-hour per week position that is non-exempt from overtime rules. The work week is typically Monday – Friday 8am-5pm and subject to approval by the Executive Director. The schedule may occasionally include weekends and evenings and vary depending on the needs of the agency.

Benefits (including but not limited to)

• Generous PTO and sick time
• 3% retirement contribution match
• Medical and dental insurance
• Long-term disability insurance