Helpline Care and Outreach Coordinator

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC; Miami (FL); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Medical and dental plans

Generous vacation and holiday pay

401(k) match

Monthly in‑service training and CEU

Job summary

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC in Miami, FL is seeking a Helpline Care and Outreach Coordinator to provide follow‑up, advocacy, and community outreach to clients, ensuring access to eligible benefits and services.

The role covers intake, screening, assessment, referral, linkage, and follow‑up, with participation in community events and outreach efforts. Requires a Bachelor’s degree and bilingual English/Spanish.

Qualifications

• Bachelor’s degree in Social Work or a Human Services field or equivalent experience.
• Two years’ experience providing information and referral services.
• One or more years in crisis counseling or clinical work preferred.
• Strong interpersonal skills and calm communication in emergencies.
• Bilingual in English/Spanish.

Responsibilities

• Provide follow‑up services, advocacy, and care coordination for clients.
• Assist with intake, screening, needs assessment, referral, and linkage.
• Conduct person‑centred needs and service assessments; address safety or crisis concerns.
• Facilitate referrals to treatment or service providers or facilities.
• Advocate to access federally funded and private services for basic needs.
• Prepare correspondence, case notes, reports, and related documents using computers.
• Maintain collaborative relationships with community agencies and partners.
• Represent the Contact Center at outreach events as a community liaison.

Skills

Interpersonal skills

Bilingual in English/Spanish

Multitasking

Education

Bachelor’s degree in Social Work or Human Services

Tools

Microsoft Office

Email / Intranet

Job description

Job Location: Miami, FL 33181
Position Type: Full Time
Education Level: Bachelor’s Degree
Salary Range: $25.50 – $26.00 Hourly

Helpline Care and Outreach Coordinator assigned to JCS’ Contact Center will provide follow‑up, enhanced advocacy, and community outreach support to clients, ensuring they receive eligible benefits and services. The role includes intake, screening, assessment, referral, linkage, follow‑up, and enhanced advocacy via telephone and e‑mail, as well as participation in community engagement and outreach efforts.

Essential Duties and Responsibilities

• Provide follow‑up services, enhanced advocacy, and care coordination support to clients who may benefit from additional assistance.
• Assist with intake, screening, needs assessment, referral, linkage, and follow‑up for individuals seeking Contact Center services.
• Conduct comprehensive, person‑centered needs and service assessments and address safety or crisis concerns according to established procedures.
• Facilitate referrals to appropriate treatment or service providers or facilities.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
• Compose correspondence, case notes, narrative and technical reports, notifications, and related documents using computer‑based applications.
• Perform comprehensive, person‑centered activities in accordance with best practices.
• Assist Data Resource team in expanding available resources in the Community Resource Directory.
• Model respect, trust, sensitivity and confidentiality to clients and coworkers.
• Participate in proactive team efforts to achieve departmental and company goals.
• Actively participate in ongoing supervision, training, and team meetings.
• Maintain effective working relationships with colleagues through appropriate interpersonal and communication skills.
• Represent the Contact Center at outreach and community events and serve as a community liaison on boards, task forces, workgroups, and partner initiatives as assigned.
• Educate community members and partner organizations on Contact Center services, eligibility pathways, and available community resources.
• Develop and maintain collaborative relationships with community agencies, service providers, and referral partners to strengthen referral pathways and increase awareness of Contact Center services.
• Support the coordination, preparation, and follow‑up of outreach activities, including distribution of program information and tracking community engagement efforts.
• Identify community service gaps, emerging needs, and outreach opportunities and communicate findings to Contact Center leadership and the Data Resource team.
• Serve as a member of the Disaster Relief Team.
• Assist with special projects as needed.
• Adhere to confidentiality policies and procedures as well as HIPAA regulations.

Supervisory Responsibilities

None.

Benefits

• Medical and dental plans
• Generous vacation and holiday pay
• 401(k) match
• Monthly in‑service training and CEU opportunities

Required Qualifications

• Bachelor’s degree in Social Work or Human Services field (equivalent experience may be considered).
• Two years’ experience providing information and referral services.
• One or more years in crisis counseling or clinical work (preferred).
• Strong interpersonal skills.
• Ability to communicate calmly and effectively in emergency or high‑stress situations.
• Ability to work effectively and sensitively with culturally diverse populations.
• Skill in managing multiple tasks.
• Proficiency with personal computers and related software applications (Microsoft Office, e‑mail, intranet).
• Bilingual in English/Spanish.

Background screening: If selected, a level II background screening through the DCF Clearinghouse will be required.

JCS is a 501(c)(3) not‑for‑profit organization and equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

Drug‑Free Workplace Policy: The use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company is prohibited. Pre‑employment and random drug testing may be required.