Helper

FreshDirect; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

20% employee discount at FreshDirect

Significant discounts at employee shop

24-hour shuttle between Bronx HQ and附近

Employee appreciation events

Wellness and development programs

Job summary

FreshDirect is seeking a Delivery Representative - Helper to support delivery operations across New York City, including routes requiring deliveries by foot. This outdoor, physically demanding role involves loading, unloading, and delivering customer orders while maintaining safety and service standards.

You will work with delivery drivers and the operations team, using smartphones to access routes and communicate, and you must be available weekends and varied shifts.

Qualifications

• Must be at least 18 years old.
• Ability to work weekends (Sat & Sun) and flexible shifts.
• Outdoor work in all weather conditions.
• Able to lift up to 50 pounds with equipment.
• Clear English communication, both written and spoken.

Responsibilities

• Assist delivery drivers with transporting and delivering customer orders.
• Complete deliveries on foot in designated New York City neighborhoods.
• Load, unload, lift, lower, and carry packages safely and efficiently.
• Work with drivers and Operations to meet delivery schedules.
• Use smartphones for route information and communication with Operations.
• Provide friendly, professional customer service during deliveries.
• Complete onboarding, safety, and recurring training programs.
• Follow company policies, safety procedures, and operational standards.
• Represent FreshDirect's culture and values with every customer interaction.

Skills

Customer service

Delivery experience

Communication skills

Route navigation

Tools

Smartphone usage

Handheld scanner knowledge

Job description

Brief Description

The Delivery Representative - Helper plays a critical role in supporting our delivery operations and ensuring customers receive their orders safely, accurately, and on time. This position works alongside delivery drivers, assisting with customer deliveries throughout New York City, including routes that require deliveries by foot.

This is a physically demanding, fast-paced, outdoor role that requires frequent lifting, carrying, and moving of customer orders in varying weather conditions.

What You'll Do

• Assist delivery drivers with transporting and delivering customer orders.
• Complete deliveries on foot in designated New York City neighborhoods.
• Load, unload, lift, lower, and carry packages safely and efficiently.
• Work collaboratively with drivers and Operations teams to meet delivery schedules.
• Utilize smartphones for route information and two-way communication with Operations.
• Provide friendly and professional customer service during deliveries.
• Complete all required onboarding, safety, and recurring training programs.
• Follow company policies, safety procedures, and operational standards.
• Work flexible schedules, including weekends, mornings, evenings, and holidays as required.
• Represent FreshDirect's culture and values with every customer interaction.

What You'll Bring

• Must be at least 18 years old.
• Ability to work both Saturday and Sunday.
• Flexibility to work morning and/or evening shifts.
• Ability to work outdoors in all weather conditions, including heat, rain, and snow.
• Ability to lift and carry up to 50 pounds with appropriate equipment.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to prioritize tasks and make independent decisions when needed.
• Ability to navigate routes independently and efficiently.
• Comfort using smartphones and mobile applications.
• Prior customer service or delivery experience preferred.
• Knowledge of handheld scanning devices preferred.
• Knowledge of New York City streets and neighborhoods preferred.

Values

At FreshDirect, we are committed to:

• Putting customers first.
• Acting with integrity and accountability.
• Working collaboratively as one team.
• Embracing innovation and continuous improvement.
• Creating a safe, inclusive, and respectful workplace.
• Delivering excellence in everything we do.

What You'll Love

• Working as part of a collaborative and supportive team.
• Opportunities for growth and career development.
• On-the-job training and continuous learning opportunities.
• State-of-the-art operations and technology.
• Employee recognition programs and team-building events.
• The opportunity to help deliver a best-in-class customer experience.

Salary

$17 per hour

Total Rewards & Benefits

FreshDirect offers a comprehensive benefits package and employee perks, including:

• Flexible and generous paid time off.
• Medical, dental, and vision coverage for eligible employees.
• 20% employee discount at FreshDirect.com.
• Significant discounts at our employee market.
• 24-hour access to the FreshDirect shuttle service between our Bronx headquarters and nearby subway stations.
• Employee appreciation events, celebrations, and team activities.
• Additional wellness, financial, and development programs available to eligible employees.

Our Culture

From the beginning, FreshDirect has set out to provide something different. We are passionate about delivering exceptional food and service while creating an environment where associates can grow, innovate, and build successful careers. Many of our leaders have advanced from within the organization, reflecting our commitment to employee development and internal mobility.

Equal Opportunity

FreshDirect is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.