Helpdesk Technician – Tier 1 IT Support

Authority Brands; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries

Paid time off

401(k) plan

Paid holidays

Job summary

Authority Brands is seeking a Helpdesk Technician to provide technical support to users. Responsibilities include troubleshooting, prioritizing requests, and assisting the IT department. The ideal candidate has a 2-year degree in computer science, excellent communication skills, and experience with helpdesk issues.

We offer competitive salaries, a benefits package including PTO and 401(k), and an inclusive work environment. Authority Brands Inc. is an Equal Opportunity Employer.

Qualifications

• Proven experience as a Helpdesk Technician or other IT support role.
• Tech savvy with working knowledge of databases and remote-control tools.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Direct unresolved issues to the next level of support.

Skills

Technical support

Communication skills

Problem-solving

Basic to mid-level technical issues

Office automation products

Education

2-year degree in computer science or similar experience

Tools

Jira ticket system

Job description

Authority Brands is seeking a Helpdesk Technician to provide technical support to users. Responsibilities include troubleshooting, prioritizing requests, and assisting the IT department. The ideal candidate has a 2-year degree in computer science, excellent communication skills, and experience with helpdesk issues.

We offer competitive salaries, a benefits package including PTO and 401(k), and an inclusive work environment. Authority Brands Inc. is an Equal Opportunity Employer.