Helpdesk Technician: Tier 1–2 Support & PC Imaging

Socket.dev; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev in Miami, FL is seeking an MIS Technician to support the Americas desktop environment, handling Tier 1 and 2 incidents from end users.

The role includes hardware/software support, PC imaging, printer issues, Remedy ticketing, and collaboration with the service desk to maintain operations.

An Associate degree and 2+ years of experience are required; Microsoft/CompTIA A+ certifications are recommended. On-site, not remote.

Qualifications

• Requires an Associate degree and 2+ years of relevant experience.
• Technical certifications (Microsoft, CompTIA A+) are recommended.
• This role is not remote and requires on-site presence in Miami, FL.

Responsibilities

• Respond to Tier 1 and Tier 2 incidents via the Help Desk queue.
• Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
• Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve.
• Proactively communicates with end users regarding ticket status and/or resolution.
• Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
• Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
• Perform hardware upgrades and/or facilitate warranty replacements as required.
• Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology.
• Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
• Share, communicate, and train coworkers on procedures to ensure understanding within the department.

Skills

Desktop hardware

Desktop software

Printer support

Remedy ticketing

IT service desk

Imaging PCs

Education

Associate degree

Tools

Remedy

Imaging tools

Job description

Socket.dev in Miami, FL is seeking an MIS Technician to support the Americas desktop environment, handling Tier 1 and 2 incidents from end users.

The role includes hardware/software support, PC imaging, printer issues, Remedy ticketing, and collaboration with the service desk to maintain operations.

An Associate degree and 2+ years of experience are required; Microsoft/CompTIA A+ certifications are recommended. On-site, not remote.