On-Site IT Helpdesk Technician | Tier 1–2 Support

ZIM Integrated Shipping Services; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

ZIM Integrated Shipping Services is seeking an MIS technician to support the Americas desktop computing environment. You will be part of the service desk handling Tier 1 and 2 incidents, providing hardware/software and printer support, and remotely assisting end users across locations.

The role emphasizes strong customer interaction, documentation, and collaboration with project teams during initiate/plan/implement phases. This is an on-site position based in the Americas region.

Qualifications

• Associates Degree (A.A.) from a two-year college or university.
• Minimum of 2+ years related experience and/or training.
• Appropriate technical certifications (Microsoft, CompTIA A+) are recommended.

Responsibilities

• Provide Tier 1 and Tier 2 desktop hardware, software and printer support.
• Image PCs with corporate image and deploy to end users.
• Troubleshoot hardware and software issues and escalate when needed.
• Proactively communicate ticket status and resolutions to end users.
• Assist project teams during initiation, planning and implementation phases.
• Create and maintain documentation for operational configurations and diagrams.
• Share procedures and train coworkers to ensure understanding within the department.

Skills

Customer engagement

Communication

Team collaboration

Education

Associate degree (A.A.)

Tools

Remedy

Job description

ZIM Integrated Shipping Services is seeking an MIS technician to support the Americas desktop computing environment. You will be part of the service desk handling Tier 1 and 2 incidents, providing hardware/software and printer support, and remotely assisting end users across locations.

The role emphasizes strong customer interaction, documentation, and collaboration with project teams during initiate/plan/implement phases. This is an on-site position based in the Americas region.