Helpdesk Technician - IT Support for Smart Manufacturing

Foxconn Technology Group; Mount Pleasant (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer contribution

Paid time off

Onsite health and wellness center

Job summary

Foxconn Technology Group is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure at their Mount Pleasant location. Responsibilities include resolving end-user technical issues, managing system configurations, and assisting the IT department with various tasks. Required qualifications include an associate's degree in IT or 2+ years in helpdesk support, experience with Active Directory and MDM systems. The position comes with a comprehensive benefits package including medical, dental, and 401K with employer contribution.

Qualifications

• Associate's degree in IT or related field OR 2+ years of helpdesk support experience required.
• Must be able to lift and move equipment up to 30 pounds and stand/sit for 8+ hours.

Responsibilities

• Resolve end-user technical issues and support requests.
• Install and configure approved software applications.
• Manage and support MDM systems and Active Directory.
• Image and deploy laptops and desktops.
• Maintain IT inventory and documentation.
• Support conference room equipment and printers.
• Monitor and resolve network connectivity issues.
• Provide scheduled rotating shift coverage.

Skills

Helpdesk support experience

Active Directory

MDM systems

Networking protocols

Education

Associate's degree in IT or related field

Job description

Foxconn Technology Group is seeking a Helpdesk Technician to provide technical support and manage IT infrastructure at their Mount Pleasant location. Responsibilities include resolving end-user technical issues, managing system configurations, and assisting the IT department with various tasks. Required qualifications include an associate's degree in IT or 2+ years in helpdesk support, experience with Active Directory and MDM systems. The position comes with a comprehensive benefits package including medical, dental, and 401K with employer contribution.