Helpdesk Technician I

Stefanini North America and APAC; Detroit (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Stefanini North America and APAC is seeking candidates for technical end-user support roles in Detroit, Michigan. The position involves providing support via phone, email, or chat, and resolving user issues promptly.

Ideal candidates will have a background in IT, excellent communication skills, and commitment to customer service. Fresh graduates are encouraged to apply. Being familiar with ticketing systems and possessing prior BPO experience in Technical Support are advantageous.

Qualifications

• Bachelor's degree or vocational education in IT-related fields is a plus.
• Minimum two years in college or completion of a Diploma/Certificate course.
• Excellent English communication skills are required.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Resolve end-user problems with restorative or maintenance actions.
• Track incidents and calls accurately in the database.

Skills

Oral and written English communication

Customer service skills

PC hardware troubleshooting

Software application support

Familiarity with ticketing systems

Education

Bachelor's degree or vocational in IT-related courses

Minimum of two years in college or Diploma/Certificate course

Job description

Job Description

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.
• Fresh graduates are encouraged to apply.