Helpdesk Technician: Grow into Enterprise IT & Identity

ZAGG; Midvale (UT); On-site; USD 54,000 - 76,000; Full time

Job summary

ZAGG is seeking a Helpdesk Technician (Tier 1–2) in Midvale, UT to support employees with hardware, software, access, and connectivity issues. You will gain hands-on exposure to Entra ID, Active Directory, endpoint management, networking, automation, and enterprise IT infrastructure.

Join a small, experienced infrastructure team and grow into advanced technical responsibilities while contributing to onboarding/offboarding and IT runbooks. This role is on-site at our Midvale location.

Qualifications

• 2–7 years of IT support, desktop support, or helpdesk experience.
• Working knowledge of Microsoft 365.
• Hands‑on experience with Microsoft Entra ID / Azure AD.
• Exposure to Active Directory and Group Policy.
• Experience with ticketing and documentation platforms such as Jira and Confluence.
• Basic knowledge of DNS, DHCP, and TCP/IP.
• Strong troubleshooting and communication skills.
• A track record of owning issues through resolution.
• Ability to lift workstation equipment up to 40 lbs.
• High school diploma or equivalent.

Responsibilities

• Troubleshoot Windows, macOS, Outlook, Teams, VPN, application, and connectivity issues.
• Provide onsite and remote technical support.
• Create, modify, and disable accounts in Microsoft Entra ID and Active Directory.
• Troubleshoot MFA, passwords, permissions, security groups, and application access.
• Configure and deploy laptops, desktops, monitors, docking stations, and mobile devices.
• Support conference rooms, Teams Rooms, printers, scanners, and workplace technology.
• Diagnose basic Wi‑Fi, DNS, DHCP, TCP/IP, and wired network issues.
• Use Atera or similar RMM tools to deploy software, run scripts, and resolve issues at scale.
• Coordinate IT onboarding and offboarding.
• Track tickets, root causes, and resolutions in Jira.
• Maintain Confluence documentation and IT runbooks.
• Assist senior IT staff with infrastructure‑related escalations.
• Participate in a rotating after‑hours on‑call schedule.

Skills

IT support experience

Microsoft 365

Entra ID/Azure AD

Active Directory

Jira/Confluence

DNS/DHCP/TCP/IP

Troubleshooting

On‑call readiness

Education

High school diploma or equivalent

Tools

Atera

Jira

Confluence

Job description

ZAGG is seeking a Helpdesk Technician (Tier 1–2) in Midvale, UT to support employees with hardware, software, access, and connectivity issues. You will gain hands-on exposure to Entra ID, Active Directory, endpoint management, networking, automation, and enterprise IT infrastructure.

Join a small, experienced infrastructure team and grow into advanced technical responsibilities while contributing to onboarding/offboarding and IT runbooks. This role is on-site at our Midvale location.