Helpdesk Technician

Troy University; Troy (MI); On-site; USD 35,000 - 45,000; Part time

Job summary

Troy University is seeking a Helpdesk Technician in Troy, Michigan. This position involves installing, troubleshooting, and maintaining PC equipment while providing software support in a fast-paced environment.

Ideal candidates will have a high school diploma and some experience in technical support. A positive attitude and team spirit are preferred. This part-time role allows a maximum of 19 hours per week, and is contingent upon a satisfactory background check.

Qualifications

• Some combination of training and experience in PC technical support, or one year of experience as a PC technician.
• Knowledge of commonly-used concepts, practices, and procedures for PC repair.

Responsibilities

• Installing, troubleshooting, repairing and maintaining PC equipment.
• Providing support for a wide variety of software applications.
• Completing requests for new service in a dynamic environment.

Skills

PC technical support

Software application support

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

Job Overview

The Helpdesk Technician position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining PC equipment; providing support for a wide variety of software applications and completing requests for new service in a dynamic, high‑paced environment; and relying on instructions and pre-established guidelines to perform various other job duties.

Minimum Qualifications

• High school diploma or equivalent
• Some combination of training and experience in PC technical support, or one year of experience as a PC technician
• Knowledge of commonly‑used concepts, practices, and procedures for PC repair

Preferred Qualifications

• Ability to perform work with a positive attitude and in a timely manner
• Ability to work well in a team environment

Driving Requirement

Driving may be necessary but is not a primary responsibility.

Work Hours

• Maximum of 19 hours per week

Hazardous Conditions / Physical Demands

• Ability to lift and/or move heavy equipment

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Letter of Reference 1
• Unofficial Transcript 1

• Employment is contingent upon a satisfactory background check.
• Troy University is an Equal Employment Opportunity and affirmative action employer.
• Troy University participates in eVerify.