Helpdesk Technician

NextGenEnergyJobs; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. You will act as the first point of contact for IT tickets and assist with onboarding and device lifecycle across Google Workspace and MDM platforms.

With 1–2+ years of hands-on IT support, you will troubleshoot issues, document solutions, and contribute to building internal standards. This role requires on-site presence five days a week at our Austin facility.

Qualifications

• 1–2+ years hands-on IT support/helpdesk experience.
• Strong first-principles troubleshooting instincts.
• Experience with Windows and macOS; basic networking (DNS, DHCP, VPN).

Responsibilities

• Serve as first point of contact for day-to-day IT support tickets.
• Own new hire onboarding and device lifecycle: provisioning, imaging, and enrollment.
• Administer user accounts, access, and endpoint compliance.
• Document recurring issues and build a knowledge base.

Skills

Troubleshooting

Self-learning

Windows/macOS

Networking basics

AI tools usage

Tools

Google Workspace

Apple Business Manager

MDM

VPN

Job description

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup.

Key Responsibilities

• Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
• Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
• Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
• Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
• Other duties as assigned

Requirements

• 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
• Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
• Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
• Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
• Enthusiastic about being on-site 5 days a week