Helpdesk Tech Senior

Enlogica Solutions, LLC; Colorado Springs, Northern (CO, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Enlogica Solutions, LLC is seeking a senior-level Tier I/II help desk specialist to support enterprise IT systems and end users in Colorado Springs. You will troubleshoot, install, configure, and maintain hardware, software, workstations, peripherals, email, and network connectivity.

This role requires an active security clearance and adherence to DoD 8140 cybersecurity workforce requirements, Computing Environment Certification, and DoD/Army information assurance standards.

Qualifications

• Active security clearance required
• Computing Environment Certification required
• DoD 8140 cybersecurity workforce certification requirements apply
• Compliance with DoD/Army cybersecurity, information assurance, and security requirements

Responsibilities

• Provide senior-level Tier I/II help desk and desktop support for enterprise IT systems and end users.
• Troubleshoot, install, configure, and maintain hardware, software, workstations, laptops, peripherals, email, and network connectivity.
• Perform Microsoft Active Directory and help desk ticketing functions, maintain equipment accountability.
• Provide technical guidance to resolve complex user issues in accordance with Army and DoD standards.

Job description

Provides senior-level Tier I/II help desk and desktop support for enterprise IT systems and end users. Responsible for troubleshooting, installing, configuring, and maintaining hardware, software, workstations, laptops, peripherals, email, and network connectivity. Performs Microsoft Active Directory and help desk ticketing functions, maintains equipment accountability, and provides technical guidance to resolve complex user issues. Works independently under general guidance and supports enterprise IT operations in accordance with Army and DoD standards, policies, and procedures.

REQUIRED QUALIFICATIONS:

• Must have an active security clearance

CERTIFICATION/COMPLIANCE REQUIREMENTS:

• Computing Environment Certification Required
• Must meet applicable DoD 8140 cybersecurity workforce certification requirements
• Must comply with applicable DoD/Army cybersecurity, information assurance, and security requirements

About Enlogica:

Enlogica Solutions is a Technology Services and Solutions Company focused on providing Commercial and Government customers with robust and cost-effective solutions to their problems. We are a responsive SBA 8(a) certified Small Disadvantaged Business (SDB) with strong capabilities, innovative ideas and firm dedication to solving customers’ challenges. We provide excellent employee opportunities for growth, recognition and advancement. Enlogica is an Equal Opportunity Employer. Enlogica does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.