Delivery Manager

Enlogica Solutions, LLC; West Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is seeking a Delivery Manager in West Virginia. This role focuses on leading project teams and ensuring technical requirements are met across various systems. Candidates must have significant experience in call center management and training, along with a solid background in IT support and project management. Fluency in English and US citizenship are mandatory for this position.

Qualifications

• Minimum of 10 years call center management experience in lieu of a degree.
• 5 years' direct experience in an application service support desk environment.
• Fluency in English and US Citizenship required.

Responsibilities

• Lead project teams focusing on technical requirements.
• Train and mentor analysts for high-level function.
• Ensure compliance with customer requirements.

Skills

Call center management

Project management

Training and mentoring

Metrics analysis

Application service support

Education

Associates’ Degree or higher

Tools

BMC Remedy

Windows

Oracle

PBX systems

Automatic Call Distribution systems

Job description

The Delivery Manager (DM) shall be responsible for leading project teams with a focus on the technical aspects to meet customer requirements. The DM will be responsible for ensuring that the technical requirements are met for User Account Management, testing, system transitions and development of Standard Operating Procedures. The DM will train and mentor PSSD analysts ensuring they have the proper training to function at a high level.

LOCATION:

Kearneysville, West Virginia (contingent upon award of contract)

REQUIRED QUALIFICATIONS:

• Associates’ Degree (Business, IT or similar) or higher
• Minimum of 10 yearscall center management experiencein lieu of degree
• Shall have 5 years’ direct experience in an application service support desk environment; direct hands‑on computer experience in the areas of Microsoft operating systems, project management, Access Management, metrics analysis and in training computer technicians/analysts; and knowledge in the following areas: Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting and ORACLE
• Minimum of 5 years’experience with PBX systems, Automatic Call Distribution systems and other support desk technologies; a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMM, ISO, HDI and AGILE)
• Must be a US Citizen, be fluent in the English language, and must have a favorably adjudicated background investigation as defined by the Coast Guard

About Enlogica:

Enlogica Solutions is a Technology Services and Solutions Company focused on providing Commercial and Government customers with robust and cost-effective solutions to their problems. We are a responsive SBA 8(a) certified Small Disadvantaged Business (SDB) with strong capabilities, innovative ideas and firm dedication to solving customers’ challenges. We provide excellent employee opportunities for growth, recognition and advancement. Enlogica is an Equal Opportunity Employer. Enlogica does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.