Field Service Technician - Telecom

Placements24; Waukee (IA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Company-provided vehicle, tools, and手机

Job summary

Placements24 is seeking a Field Service Technician to support telecommunications networks across the Waukee area. You will install, configure, and maintain routers, modems, and wiring at customer sites, diagnosing issues and ensuring service quality.

The role requires strong networking knowledge, familiarity with TCP/IP, and the ability to use testing equipment and hand tools. A customer‑oriented approach and safety compliance are essential.

Qualifications

• Experience in a field service or technical support role, preferably within telecom.
• Solid understanding of networking principles, TCP/IP, and basic electronics.
• Proficiency with diagnostic tools and testing equipment.
• Strong mechanical aptitude and the ability to work with hand and power tools.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with a customer-centric approach.

Responsibilities

• Install, configure, and maintain telecommunications equipment, including routers, modems, and associated wiring.
• Diagnose and resolve technical issues related to network connectivity, signal quality, and equipment malfunction.
• Perform routine maintenance checks and upgrades on network infrastructure components.
• Ensure all work is completed to industry standards and company specifications, documenting all activities accurately.
• Provide excellent customer service, explaining technical issues and solutions clearly to clients.
• Adhere to all safety regulations and company policies while performing duties.

Skills

Networking basics

TCP/IP

Electronics

Diagnostic tools

Hand tools

Customer service

Communication

Tools

Multimeter

Cable tester

Network tester

Job description

About the Role

Our client is seeking a proficient Field Service Technician to provide essential on-site support for their telecommunications network installations and maintenance in the Paarl region. This role is vital for ensuring the reliable operation of our client's infrastructure, involving the installation, repair, and troubleshooting of various telecom equipment at customer premises and network points. You will play a key role in maintaining high levels of customer satisfaction through prompt and effective service delivery. This is a field-based position demanding technical expertise and a commitment to service excellence.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including routers, modems, and associated wiring.
• Diagnose and resolve technical issues related to network connectivity, signal quality, and equipment malfunction.
• Perform routine maintenance checks and upgrades on network infrastructure components.
• Ensure all work is completed to industry standards and company specifications, documenting all activities accurately.
• Provide excellent customer service, explaining technical issues and solutions clearly to clients.
• Adhere to all safety regulations and company policies while performing duties.

Requirements

• Experience in a field service or technical support role, preferably within the telecom industry .
• Solid understanding of networking principles, TCP/IP, and basic electronics.
• Proficiency in using diagnostic tools and testing equipment.
• Strong mechanical aptitude and the ability to work with hand and power tools.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with a customer-centric approach.

Benefits

• Competitive salary and potential for performance bonuses.
• Company-provided vehicle, tools, and mobile phone.
• Comprehensive training programs for new technologies and products.
• Health and accident insurance.
• Opportunities for advancement within the company.