Helpdesk Support Technician

WebTPA; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

WebTPA, a leader in healthcare benefit administration, seeks a Desktop Support Technician based in Irving, Texas. The role involves troubleshooting and deploying desktop systems, supporting users, and managing hardware assets. Ideal candidates will have solid experience with Windows systems and excellent communication skills.

Benefits

Medical, dental, and vision insurance

401(k) with employer contribution match

Paid time off and volunteer time off

Comprehensive wellness program

Qualifications

• 2 years’ experience in desktop support and troubleshooting.
• Proficient with Windows 7 and Windows 10 Operating Systems.
• Experience with Microsoft Office 2010 and Office365.

Responsibilities

• Troubleshoot software and hardware issues.
• Configuration and deployment of desktop hardware and software.
• Maintain and update asset data.

Skills

Troubleshooting

Technical Communication

Incident Prioritization

Education

Some college courses in related field

Tools

Active Directory

Ticketing Systems

Job description

Job Description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software.

Key Position Details

In office at our Irving, TX or San Antonio, TX office located at:

• 19100 Ridgewood Pkwy San Antonio TX 78259
• 6535 SH-161 S, Irving, Texas 75039
  
  

What Will You Be Doing

• Troubleshoot software and hardware issues.
• Escalation of issues to the appropriate application support or level 2 desktop support team
• Configuration and deployment of desktop hardware, software and peripherals.
• Follow established policies, procedures, and processes.
• Maintain and update asset data.
  
  

Qualifications

• 2 years’ experience providing first level troubleshooting and support of:
• Windows 7 and Windows 10 Operating Systems
• Desktops and laptops workstations
• Peripherals such as printers, document scanners, and docking stations
• Business productivity software such as Microsoft Office 2010 and Office365
• Basic networking/telecom such as internet, VPN, and phones
• Creation and deletion of user credentials using Active Directory
• Ability to effectively communicate with internal users who possess varying levels of technical skills.
• Able to prioritize multiple incidents and request and process in a timely manner.
• Experience using ticketing systems.
• Some college courses in related field a plus.
  

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options avaliable
• Comprehensive wellness program
  
  

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.