Helpdesk Support Specialist

TEK Systems; Columbia (AL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Disability Insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Columbia, MD is seeking a Helpdesk Technician to join the IT Operations team. You will handle 10-30 tickets daily, supporting end users via phone, email, or ticketing system, with remote or onsite assistance.

This entry-level contract role runs 8:30 am to 5 pm, 37.5 hours weekly, offering pay between $21.00 and $23.00 per hour plus benefits. You will document solutions, update Track-IT knowledge base, and collaborate with AD, Windows, Office 365, and security tasks.

Qualifications

• Entry level position requiring basic helpdesk skills.
• Experience with Windows OS, Active Directory, and O365 is preferred.
• Role includes remote or onsite support and ticket documentation.

Responsibilities

• Handle 10-30 tickets per day with response and resolution.
• Provide in-person or remote support using standard tools.
• Document issues and update knowledge articles in Track-IT.

Skills

imaging

Customer service

Hardware

Office 365

Windows

Troubleshooting

Tools

LogMeIn Rescue

Microsoft Teams

Track-IT

Active Directory

Job description

Description

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per day. The end users can call, email or put a ticket in for resolution. The support can be in person or remote. Common remote tools are LogMeIn Rescue and Microsoft Teams. Other common tools and technologies and what's required with each are.

• Active Directory- Reset Passwords, Review Group Membership
• Windows OS- Troubleshoot basic functions, printing, network connectivity, access to file shares, Windows and application updates, scanning for malware, imaging of hardware.
• O365- Troubleshooting access issues, documenting requirements and escalating where appropriate.

The technician will also be required to document properly and update knowledge articles in Track-IT the ticketing system our customer uses.

Skills

imaging, Customer service, Hardware, Office 365, Windows, Troubleshooting

Top Skills Details

imaging, Customer service, Hardware, Office 365

Additional Skills & Qualifications

Hours -8:30 am to 5 pm Monday through Friday, with a 1-hour lunch. So we work a total of 37.5 hours per week.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MD.

Application Deadline

This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.