Helpdesk Support Engineer: Customer-First Tech Support

The-Garam-Group; Village of East Syracuse (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Long-term disability insurance

Retirement account

Job summary

The Garam Group is seeking a Helpdesk Support Engineer to join a talented team that delivers outstanding technical support to clients. You will field incoming requests, manage ticket queues, and work with customers over the phone to resolve issues.

The role emphasizes a customer-first mindset, punctuality, and meticulous documentation. You will participate in on-site moves, phone deployments, and routine endpoint management while maintaining a high standard of client service.

Qualifications

• Demonstrated customer-first mindset and problem solving.
• Punctual and reliable in handling tickets and updates.
• Attention to detail and strong documentation practices.

Responsibilities

• Manage tickets using Autotask and maintain queues.
• Provide remote and on-site support as needed.
• Configure phones and perform workstation builds for clients.
• Assist with onboarding and ongoing client communication.
• Maintain professional, polished client-facing image.

Skills

Customer focus

Punctuality

Detail oriented

Ownership

Planning & execution

Professional image

Communication

Documentation

Long-term commitment

Tools

Autotask

Autotask Endpoint Management

Job description

The Garam Group is seeking a Helpdesk Support Engineer to join a talented team that delivers outstanding technical support to clients. You will field incoming requests, manage ticket queues, and work with customers over the phone to resolve issues.

The role emphasizes a customer-first mindset, punctuality, and meticulous documentation. You will participate in on-site moves, phone deployments, and routine endpoint management while maintaining a high standard of client service.