Helpdesk Support Analyst

Amazing Care Home Health Services; Aurora (CO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Life and disability insurance

Paid time off

Weekly pay

Growth opportunities

Job summary

Amazing Care Home Health Services in Aurora, Colorado is seeking a Support Analyst to maintain and support our IT systems, hardware, and software. You will ensure secure, efficient operation and provide end-user assistance across the organization.

You'll manage Microsoft 365 services, support device setup and upgrades, and help staff adopt our IT tools while protecting patient information and responding quickly to issues. On-call duties are required.

Qualifications

• At least 1 year of relevant IT experience or equivalent education.
• Experience managing Microsoft 365 environments.
• Familiarity with Ubiquiti UniFi network systems.
• Strong verbal and written communication skills.
• Customer-focused and responsive.
• Strong troubleshooting and critical thinking skills.
• Willingness to learn and adapt in a fast-changing IT environment.
• Ability to manage tasks, prioritize work, and take ownership.

Responsibilities

• Support daily IT operations across hardware and software.
• Provide end-user assistance with device setup, installation, troubleshooting, repairs, maintenance, and upgrades.
• Monitor Microsoft 365 services, including user licensing and security groups, and perform basic account maintenance.
• Orient staff to IT systems and tools, maintain confidentiality of patient and company information, and report system changes or issues.
• On-call duties are required.
• Responsibilities may evolve as the company grows.

Skills

Strong communication

Customer-focused

Troubleshooting

Task management

Tools

Microsoft 365

Ubiquiti UniFi

Job description

About Us

Our employees and our patients are the foundation of our success, and their dedication is what truly makes Amazing Care... AMAZING!

Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two decades, we've remained committed to creating an environment where compassion, accountability, and quality are not just values - and daily standards.

We provide high-quality, in-home care to individuals and families, partnering closely with clinicians, caregivers, and operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we do.

We are proud to work alongside professionals who live our ARTIE values-Accountability, Recognition, Teamwork, Integrity, and Excellence every day.

Overview

The Support Analyst is responsible for the day-to-day support of all hardware, software, and IT systems at Amazing Care HHS. This role ensures smooth operation of technology, provides end-user support, and helps maintain secure and efficient systems across the organization.

Key Responsibilities

The Support Analyst supports daily IT operations across hardware and software systems, providing end-user assistance with device setup, installation, troubleshooting, repairs, maintenance, and upgrades. This role monitors and maintains Microsoft 365 services, including user licensing and security groups, and performs basic account maintenance and troubleshooting. The analyst helps orient staff to IT systems and tools, maintains strict confidentiality of patient and company information, and reports any system changes or issues that may impact the organization.

Requirements

• At least 1 year of relevant IT experience or equivalent combination of education and certifications
• Experience managing Microsoft 365 environments
• Familiarity with Ubiquiti UniFi network systems
• Strong verbal and written communication skills
• Customer-focused with a helpful, responsive approach
• Strong troubleshooting and critical thinking skills
• Willingness to learn and adapt in a fast-changing IT environment
• Ability to manage tasks, prioritize work, and take ownership

Additional Information

• On-call duties are required
• Responsibilities may evolve as the company grows

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being.
• Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind.
• Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs.
• Weekly Pay: Enjoy the convenience and consistency of weekly pay.
• Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.

Why Join Us

• Make a real impact: Be part of a mission-driven organization where your work directly supports individuals and families receiving critical in-home care. Your role plays a key part in ensuring clients are connected to services quickly and accurately.
• Collaborative, people-first culture: Join a supportive, team-oriented environment that values accountability, communication, and shared success. You'll work closely with clinical and operational leaders who are invested in doing things the right way.
• Growth and development: Amazing Care is committed to developing talent from within. You'll have opportunities to expand your skills, take on increased responsibility, and grow your career as the organization continues to scale.
• Competitive compensation and benefits: We offer a competitive salary, comprehensive benefits, and a stable work environment within a growing healthcare organization.