Helpdesk Specialist

DHA, Housing Solutions for North Texas; Dallas (TX); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Flex Work - 4.5/4 day week

Paid time off & 12 holidays

Retirement plan 5% employer contrib.

457(b) Deferred Comp.

Tuition reimbursement

Employee Assistance Program

Job summary

DHA Housing Solutions for North Texas is seeking a Helpdesk Specialist to deliver Tier 1 IT support and assist in IT operations across the agency. The role includes answering calls, creating work orders, managing inventory, and helping users with desktop setups.

Ideal candidates have an Associate degree, experience in desktop support and printing, and proven customer service skills. This position offers benefits and a stable work environment in North Texas.

Qualifications

• Associate degree and 1 year PC desktop and office management support experience; 2 years printing experience; or an equivalent combination of education and experience.
• Desktop publishing experience is required.

Responsibilities

• Answer IT helpdesk calls and route to the right person or department.
• Create IT work orders and manage device inventory.
• Assist users with desktop and laptop configuration over the phone.
• Support printing operations, toner supply, and printing room maintenance.
• Collaborate with DHA staff to ensure responsive IT and printing services.

Skills

Customer service

Verbal/written communication

Data entry

Desktop support

Hardware/software knowledge

Education

Associate degree

Tools

Desktop publishing software

Job description

DHA Housing Solutions for North TexasHelpdesk SpecialistSalary: $44,782 - $59,224Join the team dedicated to providing affordable housing solutions across North Texas.At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the Helpdesk Specialist you play an important role in helping us fulfill this mission by providing sufficient support in Tier 1 helpdesk functions and perform IT operations to support end-users Agency-wide.Enjoy these benefits when you join the DHA team!Flex Work: 4.5 or 4-Day Work WeekPaid Time Off + 12 Paid HolidaysRetirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation PlanTuition ReimbursementEmployee Assistance Program:Financial, Legal, Mental Health and CounselingMedical, Dental and Vision PlansSection 125 Pre-Tax Cafeteria PlanHealth Savings and Flexible Spending AccountsTerm Life Insurance:Short- and Long-term Disability PlansKey ResponsibilitiesAnswers the IT helpdesk telephone and directs calls to the appropriate person or department. Supplies information or generates IT work orders in the computer system.Coordinates and schedules meetings, appointments and activities. Runs reports and maintains the IT department files. Assists in controlling and managing IT hardware and software inventory, and system procedures and documentations.Assists users in configuration and use of desktop and laptop computers over the phone. Notifies users of system problems, and performing follow-up to ensure proper resolution.Receives instruction or on-the-job training on basic structures of organization and technology updates.Performs various levels of desktop publishing to assist users with creating publications, posters, newsletters, flyers, brochures and pamphlets and other complex documents.Supports the relationship between DHA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and DHA staff.Demonstrates effective customer service, communication, cooperativeness, adaptability, and dependability skills.Works with printing fleet vendor to provide toner and print service to DHA users.Monitors and ensures the proper operations of all equipment in the printing room.Processes, prints, folds, and inserts rent statements, checks, letters, and forms monthly.Ensures the availability of all printing supplies for the department, and equipment inventory.Actively supports and promotes a demonstrated understanding of department standards and expectations.Performs other related duties as assigned.Knowledge and Skills:• Knowledge of DHA organization, operations, policies and procedures.• Knowledge of computer hardware and software use, installation, and configuration.• Knowledge of techniques for setting up and testing PC operating and data communication systems.• Knowledge of operation, maintenance and performance capabilities of hardware and software.• Knowledge of customer service techniques.• Skill in data entry and basic clerical tasks.• Skill in operating a personal computer, copy machine, fax machine and other office equipment.• Skill in effective communication, both verbal and written.• Skill in interacting with people of different social, economic, and ethnic backgrounds.• Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices.• Skill in effective communication, both verbal and written.• Skill in interacting with people of different social, economic, and ethnic backgrounds.MINIMUM QUALIFICATIONS:Associate degree and one (1) year of PC desktop and office management support experience; 2 years of printing related experience; OR an equivalent combination of education and experience. Desktop publishing experience is required.Training and Certification may be required during employment as needed.