Helpdesk - MSIT

Paycom; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Paycom is seeking a Helpdesk Technician in Florida to monitor and maintain company technology, respond to requests, and assist users with hardware and software issues. You will document incidents and work with IT staff to resolve problems.

The ideal candidate has hands-on experience with Windows OS and MS Office, strong communication, and the ability to work independently or in a team. Prior helpdesk experience is preferred and bilingual skills are a plus.

Qualifications

• Experience with Windows Desktop Operating Systems and MS Office.
• Strong written and verbal communication for end users.
• Ability to troubleshoot hardware and software issues efficiently.

Responsibilities

• Monitor and maintain company technology for maximum access, including setting up hardware and workstations.
• Respond to Helpdesk requests via phone, email, or in person and guide users through problem-solving steps.
• Document incidents and resolutions; report status and improvement recommendations to management.

Skills

Windows Desktop OS

Microsoft Office Suite

Customer service

Analytical thinking

Time management

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Remote desktop tools

Networking basics

Job description

Essential Functions/Job Duties:Monitor and maintain company technology for maximum access, which includes connecting and setting up hardware, installing workstations, loading all necessary software, monitoring security, providing system administration assistance, and troubleshooting all issues in a timely manner.Receive, prioritize, and respond to incoming work orders, calls, and/or emails to the Helpdesk; provide technical assistance and support for queries and issues related to computer systems, software and hardware; respond to queries either in person or over the phone; ask questions to determine nature of the problem; walk the user through problem-solving processes.Accurately document instances of software and hardware failure, repair, installation, and removal of other Helpdesk requests; report to Management on status and recommendations for improvements.Train users in learning new company-provided applications and assist in problem-solving for applications issues; coordinate activities in support of user training and assistance requests for all programs.Confer with users and other IT personnel to develop new approaches or alternatives.Follow all Helpdesk policies and procedures; complete tasks correctly and on time.Acquire and maintain functional knowledge of all network operating systems, hardware and software.Identify and prepare hardware for safe disposal; ensure hardware is secured and stripped before disposal.Perform other duties and projects as assigned by Supervisor and/or Management.Competency Statements:Excellent verbal and written communication skills, customer service skills and interpersonal skills.Ability to accomplish all administrative tasks assigned.Strong analytical and problem-solving skills.Technical skills; a demonstrated aptitude for acquiring greater skills.Ability to read and interpret work-related documents such as operating instructions and procedure manuals; ability to write routine reports and correspondence and fill out all paperwork associated with the job.Highly organized and capable of effective, efficient multi-tasking and time management.Ability to work independently and in a team environment.Self-motivated to conduct research and problem-solve.Required Minimum Job Qualifications, Experience, Education and TrainingEducation: High school diploma or GED required.Computer Skills: Experience with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. Experience with Windows Desktop Operating Systems.Preferred Education and ExperienceEducation: Bachelor’s degree preferred.Experience: One to two (1-2) years of similar experience preferred.Bilingual a plus